- Daily data analysis: comparisons with previous years and forecasting.- Creation of ad hoc performance reports, monitoring ADR, REVPAR and total revenueperformance, pick up for all hotel’s market segments.- Constant competitor’s benchmarking activity.- Price strategy: study and creation of right price for the right time of the year for thedifferent segments, analysing high and low seasonality- Room Rates and availability management through OTAs and wholesalers… Show more - Daily data analysis: comparisons with previous years and forecasting.- Creation of ad hoc performance reports, monitoring ADR, REVPAR and total revenueperformance, pick up for all hotel’s market segments.- Constant competitor’s benchmarking activity.- Price strategy: study and creation of right price for the right time of the year for thedifferent segments, analysing high and low seasonality- Room Rates and availability management through OTAs and wholesalers extranetsand hotel channel manager.- Regular face to face meetings with wholesalers contract managers for negotiation andre-negotiations of both existing and new agreements, providing FIT and BAR roomrates and promotions.- Sales follow up for new corporate clients acquisition and corporate sales visit planning.- Trimestral marketing plan redaction, creation of direct B2C promotions, online andsocial media communication.- Direct participation at international Tourism Trade Shows and Workshops (IMEXFrankfurt, TTG Rimini, WTM London, IBTM Barcelona, FITUR Madrid): appointment agenda management, direct communication of the Excel Brand both for leisure and for congress department- Brand communication: development of the concept of City Resort applied to Excel Milano 3- Preparation of brochures, PPT presentations, excel modules, newsletters, direct email marketing Show less

• Marketing campaigns project leader• Double - checked on marketing campaign implementation • Become the first point of contact for GMs, Sales managers and guests for any kind of issue• Liaised with international media, advertising and public relations agencies• Organized trainings, workshops, ppt presentations and events• Liaised with hotels in Italy, Spain, Portugal and Turkey• Redacted GMs brief• Performed web marketing on social media• Travelled many times… Show more • Marketing campaigns project leader• Double - checked on marketing campaign implementation • Become the first point of contact for GMs, Sales managers and guests for any kind of issue• Liaised with international media, advertising and public relations agencies• Organized trainings, workshops, ppt presentations and events• Liaised with hotels in Italy, Spain, Portugal and Turkey• Redacted GMs brief• Performed web marketing on social media• Travelled many times, built relationships and created networks• Liaised with various IHG internal departments, in order to solve guests problems and provide a better service• Constantly updated the internal hotel's database Show less

• Welcomed guests• Performed guest check-in and check-out operations• Handled reservations, managed calls and complaints• Assigned rooms as per guests requirements• Managed incoming groups• Liaised with all the hotel departments (booking, housekeeping, bell boy, F&B)

• Organized and held the mini disco show• Organized and held activities with children• Welcomed guests

• Interviewed candidates • Curricula screening• Liaised with companies in order to provide them with the right candidate profile• Prepared working contracts

• Sold tourist packages• Handled incoming calls• Computed and recorded customer data daily