Chiara Cicognani Email and Phone Number

- Managing daily operations and a team of 9 Ambassadors- Training new hires, reviewing performances- Allocating villas and personal Ambassador to guests- Ensuring all guest requests are met prior and during stay- Supervising cash handling - Managing boutique, orders, restock, searching new items in line with the brand- Implementing SOPs- Covering yoga classes during yoga instructor’a leave

- Supervising daily operations- Managing the work flow and the Island Host Team- Training new hires and evaluating performances, mentoring- Creating and managing team schedules- Addressing complaints and providing excellent customer service- Handling team members conflicts maintaining a positive work environment

- Providing personalised service to guests, coordinating with all concerned departments to fulfil guest needs and request- Performing software operations, check-ins / check-outs, updating profiles, payments, verifying and adjusting billing- Assisting Front of House Supervisor in overlooking daily arrivals and departures ensuring smooth operation- Updating guest feedback and comments on to the system- Responding to a variety of different work situations, working both independently and as a team

- Responsible of the Hotel operation during shift- Checking in and out guests, taking care of payments,administration duties, general correspondence- Performing reservations duties, quotations, emails- Selling and assigning rooms- Ensuring all hotel areas are kept tidy and in excellentconditions- Supervising floors and coordinating houskeeping duties- Taking inventory of supplies and restock as needed

- Checking in and out guests, taking care of payments, administration duties, general correspondence - Helping customers with planning and booking reservations through phone calls and emails- Selling and assigning rooms- Providing customer service support if there is a problem with payment confirmation or issues navigating the hotel website to book the stay- Upselling rooms and packages, promoting hotel's activities- Ensuring all hotel areas are kept tidy and in excellent conditions- Supervising floors and coordinating houskeeping duties- Taking inventory of supplies and restock as needed

- Checking in and out guests efficiently. Providing information about resort facilities, promoting services, up selling- Attending to guests, VIPs, special requests- Addressing customer complaints and resolving issues- Ensuring guests satisfaction throughout the stay.

- Managing incoming emails from guests and Travel Agents- Providing detail information about resort activities and events- Organising the guests’ stay prior to arrival, special events, occasions, surprises- Customising a bespoke experience, following up with the guests during the stay- Managing the resort live chat.

Managing the Guest Relations Team, coordinating guests arrivals and departures, overseeing check-ins and check-outs, providing outstanding customer service. Actively listening and resolving complaints. Ensuring guests satisfaction at all times.

Dressmaker and dresser for various operas and ballets- Designed, measured, fitted, cut, sewn costumes- Adapted and altered existing costumes- Maintained accuracy while working under pressure, at a rapid pace, meeting deadlines

- Cleaned and maintained play equipment daily- Organized activities, arts & craft and games- Assisted parents in inquiries and requests- Baby sitting