Chiara Comito Email & Phone Number

Torino, Piemonte, Italia

- Collect and analyze business requirements to develop new functionalities and correct system issues;- Coordinate between business and technical teams, conduct meetings with stakeholders to ensure clear communication and understanding of project goals;- Organize and manage activities and tasks, aligning them with project plans and objectives to meet deadlines and quality standards;- Change requests management according to release planning (on Jira);- Collect, analyze, and report data on project status, developing KPIs and metrics (PowerBI);- Oversee the area budget, monitor financials workflows, to ensure projects stay within forecasted costs and operational activities as creating PRs and reports (on SAP).

Torino, Piemonte, Italia

- Manage incidents in the EMEA market (ServiceNow platform), monitor KPIs to build reports to discuss in weekly meetings with stakeholders;- Provide guidelines, templates, and standardized procedures for IT projects to train and coordinate the external incident management team;- Facilitate communication among stakeholders (developers, business, and end-users) through daily meetings for customer incident resolution by implementing corrective fixes;- Ensure incident management quality standards and identify trends and areas for improvement (problem management);- Manage accesses on project tools;- Jira Admin (project creation and customization);- Create and maintain a repository of process documentation, lessons learned, and use cases (on Confluence).

Torino

- Provide operational support in planning, monitoring, and controlling the project;- Governance on lead management system (on Salesforce platform) used by European dealer network;- Collection of functional business requirements for new implementations or to fix issues;- Planning and coordination of technical team (AMS) activities, implement processes for managing incidents to minimize impact and ensure quick resolution.

Torino, Italia

- Management of CRM activities on marketing automation tools: customer journey, segments creation (Salesforce Marketing Cloud), monitoring of marketing campaigns and creation of reports;- Conduct regular meetings with AMS team regarding tickets and incident status (SAL)

- Planning and execution of testing activities on campaigns marketing campaigns before to roll-out;- Creation of reports and presentations on campaign defetcts, shared in monthly meetings with suppliers.

Venaria Reale

Recruiment and selection activities (IT and management profiles), from first telephone contact to conducting the interview

Torino

Production of training materials and project documentation, user reception and classroom preparation

Torino

Recruitment and selection activities for personnel researches, screening of CVs, activation and management of recruitment channels, conducting candidates interviews.

Laurea Magistrale Lm, Industrial And Organizational Psychology, 110 E Lode

Corso Di Specializzazione In Comunicazione Digitale