Chiara Helm Email & Phone Number

Mclean, Virginia, United States

Member of Owner Engagement & Experience leadership team. Established Owner Insights function. Conduct franchisee research to identify sentiment / pain points with Hilton and learn about franchisee investment strategies and business models. Information is leveraged to promote learning and drive change across the business; regular reporting presented to Executive Committee (EC) and and internal partners.

Mclean, Virginia, United States

Developed and executed strategic plans and recommendations around change management and communications. Partnered with key internal stakeholders to distribute communications to franchisees about new initiatives, products, brand standards, revenue management tactics, operations, etc. Provided guidance on internal engagement, messaging cadence and tactics, and language.

Arlington, Virginia, United States

Partnered with Owner Relations team to create and execute strategic plans and recommendations around change management, internal communications management, operations oversight, IT platform governance, and data analysis. Spearheaded process improvement efforts by implementing new rhythm of the business to map work flows, develop documentation, and improve project management cadence, resulting in proactive identification and resolution of risks, more efficient tracking of deliverables, and improved resource allocation.

Member of Corporate Strategy leadership team. Supported portions of significant company and team reorganizations and transformations, including workstreams of the Nokia acquisition and transition of team from Marketing & Advertising to Corporate Strategy; managed and supported staffing, strategy development and rhythm of the business.

Managed and implemented key strategy for pre-IPO Hilton to improve operations by revamping enterprise-wide internal communications system in under two years through development of an operational task delivery and internal communications system for 100k+ hotel team members worldwide. This enabled direct communication between hotel roles and corporate and ensured operational consistency across portfolio for 4k+ properties and 13 brands. Received President-level recognition and promotion of adoption. Produced annual Hilton brand Global Strategy & Action Plan, establishing strategic direction.

Mclean, Virginia

Account Manager providing on-site internal communications support to Hilton Hotels & Resorts.

Senior Consultant on the Strategic Communications Team of Booz Allen Hamilton. Experienced in Civil and Finance Markets. Areas of expertise include project management; outreach/marketing/public relations; brand messaging/management; stakeholder relations/engagement; event planning; communications/crisis communications/intercultural communications; research, data gathering, analysis; writing/editing; web editing; radio/television production.

Worked in live television/radio production to broadcast shows to audiences in Africa and the Middle East. Responsibilities included, show topic research/creation; guest recruitment/coordination; preparation of daily research briefs for show hosts and show guests; management of production logistics and AV coordination; gathering and compilation of audience feedback.