More than 15 years of business experience at Vodafone, in the Customer Operations and Technology Departments, with Project Management and Governance activities, trait d'union roles between different levels and functions, international activities and co-generation between profit and non-profit worlds and institutions.Strong orientation and ability to deliver, manage the external and internal customers and employees’ needs and experience, time and cost management are the traits that belong to me and originate from my experiences.Since 2016, I have enriched and combined them with the facilitation skills of creative thinking and innovation and today I deal with Facilitation, Coaching and Training on Creative Problem Solving - Osborn-Parnes method, Innovation and Change Management.Customer, Employee and Technical Management background plus generative soul. This is why I successfully manage projects, accompany Project Managers and Leaders in dynamic, uncertain and international environments: I nurture an inclusive and rich climate where people can create value for both employees and customers, through an innovative, digital and concrete transformation and generating consensus for change.