Chiara Pratillo Email & Phone Number

Munich, Bavaria, Germany

Responsibilities:• Supporting the Country Manager in all administrative matters;• Administration of the office;• Mail sorting, forwarding if needed, storing into folders.• Management of the stock (new items/demo units/spare parts) and management of the pool of demo/loaner hands.• Order entry, processing of customer enquiries and orders including invoicing and customer relationship management (CRM);• Shipping of products including export documentation (for EU and no EU countries) and keeping of inventory lists;• Close cooperation, communication and support with other divisions of the business group;• Support of the technical consultants and the sales team;• Regional support for the management of the group;• Working closely together with Managing Directors, Sales Representatives and Customer Service of the business group;• Accounting of the German office and cooperation with the HQ in New Zealand.

Munich, Bavaria, Germany

WHITE is an international leading independent communication agency for luxury brands. Our Motto is: "We believe beautiful relationships build success. Welcome to our universe, where we create and connect. Turning dreams into excellence."Responsibilities:• Front Office Management, direct reception of customers and Partners in the hall, taking charge of telephone messages and call filtering;• Company’s archive management;• Organized office transition from paper invoice to easyJob;• Provided administrative support for the management of the exits and the income of the employees;• Managing office space and facilities, with the management of all office equipment (electronic and supplies), with orders and sorting, based on requests and internal availability;• Manage relationships with vendors, service providers, and landlord, ensuring that all items are invoiced and paid on time;• Responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved, and that clerical functions are properly assigned and monitored.• Contract management of internal tenants in the company offices with monitoring of all internal needs such as: guest addressing, mail sorting and invoice recording for internal services offered.

Munich Area, Germany

Responsibilities;• Reception and CRM national and international customers;• Maintenance and management of the store;• Processing and direction of the store's internal warehouse;• Support of the entire internal staff in order to improve customer service and optimize management times;

Caserta , Italia

ITALMATICA SpA is an IT company that provides integrated solutions to public bodies, companies, and individuals.Responsibilities:• Front Office Management, direct reception of customers in the hall, taking charge of telephone messages and call filtering, sorting of national and international mail, both incoming and outgoing;• Company’s archive management, through the creation of an internal company archive network;• Organized office transition from paper invoice to Quickbooks; • Provided administrative support for the accounting & HR department, through the management of the exits and the income of the employees, control of the presences, disbursement of sick leave and holidays;• Warehouse Management, with the management of all office equipment (electronic and supplies), with orders and sorting, based on requests and internal availability;

Roma, Italia

Bed & BreakfastResponsibilities:• Check-in/Check out Management, direct reception of customers, scheduling and taking charge of reservations;• Event Planning, Customer Relations and Service Management, through research, programming and communication, directly to the guests, of all the recreational and cultural activities present in Rome, as well as organizing guided tours for the city;• Provided administrative support for the accounting & HR department, management of internal staff and external collaborators, quality control of rooms and meals, as well as direct communication with the manager of the structure to update it on the state of the works;

Caserta , Italia

Luise Gioielli has been active in the jewellery sector since the 1920s and is well established in the professional trade of fine antique jewellery. The company specializes in trading a wide range of objects, such as a designer or vintage jewellery, diamonds, corals, pearls and precious stones. It is present in the most specialized jewellery fairs in the world.Responsibilities:• E-commerce (E-Bay, 1stDBS, CataWiki accounts) & Sales Department Management, through the creation, publication and control of announcements in English and Italian, programming and realization of shooting with the post-production of the photographic material by means of PhotoShop and GIMP;• Customer Service Management, support and affiliation through a telephone and messaging relationship with the customer, email marketing with mailing lists, web copywriting and content creation;• Provided administrative support for the HR and Payroll Department, control of income and expenses of the goldsmiths to manage their salaries based on working hours, contact person and organizer of the work team and monitoring of jewellery production;• International relations for companies and private customers, through telematics, telephone and direct contact with customers from all over the world, and representing the company on a business trip for auction houses in Germany;

Caserta , Italia

Optima Italia S.p.A. is an Italian multi-utility for the B2B and B2C offer of Energy (Light and Gas) and Telecommunications (Internet and Telephone).Responsibilities:- First customer contact;- Calendar planning;- Managers' appointment planning;- Business offer;- Marketing event planning;

Caserta, Italy

Aditel SRL is a IT company that provides integrated solutions to individuals.Responsibilities:- First customer contact;- Business offer;- Customer assistance;

Ruvo Di Puglia (Ba), Italia

The Centro Idrotermica Sud srl is a company specialized in the design, installation and maintenance of civil and industrial fire-fighting, air-conditioning, heating, gas, water, sewage and electrical systems.Responsibilities:- Customer care management;- Front Office Management;- Employees planning;- Marketing strategy and estimate analysis;- Provided administrative support for the accounting department;- Provided administrative support for the HR department;- Stock Management;