Chiara Pro Email & Phone Number

Padua, It

Ponzano Veneto, Veneto, Italy

• Customer care management (II level) and related case management to provide support to customers and increase their satisfaction;• Support in creating and managing customer journeys and reporting within Salesforce Marketing Cloud platform for loyalty customers;• Implementation and management of the Loyalty Program in several markets through Salesforce Service Cloud;• Development of strategic activities to drive customer acquisition, affiliation and retention;• Coordination of online and offline initiatives dedicated to loyal customers in different markets;• Support in the creation of periodic reports on CRM data.

Ponzano Veneto, Veneto, Italy

• Operational management of the Benetton Family Card and Sisley Black loyalty programmes• Email Marketing through Salesforce Marketing Cloud platform • Support in the management of co-marketing activities for the development of initiatives with a focus on customer retention and lead acquisition

Cranfield, England, United Kingdom

I am responsible for the creation of digital content and for the management of the Strategic Marketing MSc Instagram page. Some of my tasks include:• Creation of graphics and designs• Planning and scheduling posts• Interacting with followers

Padua, Veneto, Italy

I assisted the Social Media Manager. My tasks included:• Managing client database and keeping in contact with customers• Creating content for social media and newsletters• Shooting and editing photos and videos of products for adv campaigns

Master Of Science - Ms, Marketing

I am a student at Cranfield University studying for an MSc in Strategic Marketing. My modules include: • Consumer Behaviour • Big data.

Bachelor'S Degree, Business Administration And Management, General

I attended a bachelor's degree in Business Administration and Management. During my bachelor's degree, I successfully attended a lot.