Chiara De Liberato Email & Phone Number

Croydon, Gb

Croydon, Gb

London Area, United Kingdom

I take care of booking all the experiences and accommodations our travel agents book for their clients. I help them build the trip of their life to Italy and make unforgettable memories, while making sure all goes as planned.I deal with multiple suppliers all over the Italian boot, and promptly react when something can affect our clients plans - we want their time to be enjoyable and stress-free.

London, England, United Kingdom

London, England, United Kingdom

I've been collaborating with MyTutor in the Operations department, solving queries from users over the phone, email (Zendesk) and chat.My duties also include maintaining and updating database of UK Schools and their pupils, and liaising between parents, students, teachers and tutors to resolve issues and ensure the smooth running of online lessons.It's a busy and fast-paced environment, in which I have to swiftly act on customer feedback and find new and better ways to improve their experience with the platform.

I worked in the Operations Department and as a Client Relation Specialist for See Italy Travel, a US luxury Tour Operator, selling tailor-made itineraries to US citizens that want to discover Italy. During my experience I have been able to accomplish the following: - Providing top-notch assistance for travelers during their trips to Italy, solving issues and answering questions in a timely and professional manner - Booking all the services related to their itineraries and making sure they would perfectly fit into their schedule and that every little detail or need was taken care of, to ensure the clients have the perfect stay- Coordinating with the Finance and Sales teams, to make sure all the documents and invoices are up-to-date in the system - team work is key!- Elaborating PDF and travel documents for the final clients (vouchers, itineraries, maps etc.) and make sure they receive them by email and, if they prefer, arranging a postal delivery of the hard copies.- Facilitating signing of yearly contracts with hotels and suppliers of transfers and guided tours, coordinating with the Product Developing and Sales teams, to make sure we always offer new and attractive activities to our clientele- Ensuring our Sales Team can build the best itineraries by entering all the relevant details in the company's database and CRM system regarding clients', travel agents' personal profiles and prices, images and descriptions of the services offered by our many suppliers,- Use my IT abilities to help the company choose and implement the best and newest software and mobile applications that can speed up our internal practices and offer our clients' an enjoyable experience

Rome Area, Italy

During my time at Tour Mundi I worked as Booking Officer, and later on as a Booking Manager, dealing with several aspects of the job at a Tour Operator:- Planning itineraries for direct clients, companies, travel agents and other Tour Operators (also MICE for national and international companies) and coordination with tour leaders, guides, coaches and headsets companies - Active and Passive Billing- Booking of services (tour guiding, tickets, accommodation, transfer, on site activities like cooking classes, bike tours and much more)- Managing bookings and ticketing for the best monuments and venues in Rome- Customer assistance provided over the phone, email and Zandesk for clients and companies before, during and after traveling- Product Developing for new activities and tours to offer our clients

Rome Area, Italy

During my time at Vivicos I worked as Booking Officer, dealing with several aspects of the job at a Tour Operator:​- Entering Active Billing in our data entry - Booking of services (tour guiding, tickets, accommodation, transfer, on site activities like cooking classes, bike tours and much more)- Managing bookings and ticketing - Customer assistance for clients and companies before, during and after traveling- Data entering in several of the company's website (services description, relevant pictures) and managing of the content on their social media profiles (Twitter, Facebook, Pinterest and Instagram)

Rome Area, Italy

My experience at Colosseum and Vatican Tours introduced me to the Tourism Field in a hectic and vibrant environment (Colosseum and Ancient Rome area). I was in charge of:- managing the bookings, ticketing and guide planning of the company- assisting customers entering the office independently or after speaking to our salespersons in the Colosseum area, signing them for tours, taking payments and assigning them to the right guide, providing them with headsets and tickets- making sure any complaints or issues was solved in a timely and professional manner- managing schedule of our salespersons and ensure their commissions were daily and duly registered and paid

Rome Area, Italy

During my time as a sales assistant for "Capello Point" in Rome I was in charge of:- Advising customers about suitable products for their hair and nails, showing them products and their use (both for professionals and amateurs)- Making sure the stockroom was in order and replenished, making weekly/monthly orders at our suppliers- Ensuring windows, shelves and all surfaces were clean and in order, with products displayed following the company's guidelines- Reaching the targets assigned by the company, selling the appropriate products, which could change daily, weekly, monthly- Making sure all issues and complaints filed by clients were handled in a professional and timely manner- Processing payments by cash and cards and filing such payments in the company's books and software, as well as refunds and exchanges

London, United Kingdom

During my time as a sales assistant for "H&M" in London, Oxford Circus, I was in charge of: - Advising customers about the best products of clothing and accessories - Making sure the stockroom was in order at all times - Ensuring windows, shelves and all surfaces were clean and in order, with products displayed following the company's guidelines - Reaching the targets assigned by the company, selling the appropriate products, which could change daily, weekly, monthly - Making sure all issues and complaints filed by clients were handled in a professional and timely manner- Processing payments by cash and card, as well as refunds and exchanges

Master In Literary And Movie Translation, English To Italian Translation, English-Language Movies Dubbing And Subtitling, 108/110

During this 2-year part time Master course I was able to learn translation rules and techniques from the best professionals in Italy. They.

Bachelor'S Degree In Japanese Language And Culture, Japanese, English, Chinese, 110 Cum Laude

During this Bachelor's Course I learned the Japanese language reaching an intermediate level, with the help of Italian and Japanese.