Chiara Grassilli Email & Phone Number

Bologna, It

Bologna, Emilia-Romagna, Italy

I work in Esis as the Team Manager of the Partnership Team.We offer guidance and consulting on the solutions that we're partner of: the Atlassian suite, Zendesk and Indigo.My responsibilities include:• Led regular team meetings to discuss and strategize on client solutions for Atlassian, Zendesk, and Indigo partnerships.• Conducted pre-sales assessments and solution demos to showcase the benefits of our partner solutions to potential clients.• Defined project scopes and offers for product licenses and services, ensuring alignment with client needs.• Coordinated with the team and marketing to successfully execute customer projects and communicate effectively about our partners.

Italy

I worked as a Senior Solutions Consultant for Zendesk in Italy, remotely.I was responsible for supporting the sales cycle collaborating with the sales team. My role included a variety of tasks: - gathering requirements from customers and prospects, understanding their pain points and desired improvements on their current customer service setup.- assessing if Zendesk is the right solution and how it can help improving their current setup or solve pain points.- building demo environments based on customer requirements and industry best practices. I am also responsible for delivering the product overviews and demos that allow the customer to picture themselves already using our solutions to understand the improvements they'd see if they adopt Zendesk's solutions.- building presentations that contain details on the recommended Zendesk solutions, integrations, architecture and business KPIs.- speak with different stakeholders inside the company, both technical and business teams, to clear technical doubts, integration requirements, business KPIs that could be improved with the adoption of Zendesk.- I was also collaborating with Account Executives to enable them to do their own basic product demos and feel more confident to speak in front of the customers.I often spoke at events organized by Zendesk and partners, to present Zendesk's solutions, upcoming beta features, development roadmaps, valuable integrations with other software solutions and CX / customer experience trends.

Madrid Area, Spain

After a few years at Hootsuite, I got promoted to Senior Solutions Consultant, and I moved to Madrid to open the Spanish office with a team of other 3 wonderful women. The 4 of us became the face and heart of the Spanish Hootsuite team from March 2017 to February 2021.During that time, I was the only Solutions Consultant in the Spanish territory, and together with the Hootsuite Spanish team we engaged with customers in a deeper way. We closed some of the biggest deals in Europe by understanding our customer's needs and proving massive value.I liked to think of my Solutions Consultant job as “translating technology into human experiences”. I showed companies how Hootsuite could help them achieve their business goals and better serve their customers. I took them on a journey to show them how they could save time, make more money, or be more efficient using our technologies in their day-to-day jobs.This has been so far my most valuable work experience.

London, United Kingdom

As a Solutions Consultant I helped companies finding the best social media solutions to achieve their business goals, and I show them how Hootsuite will add value to their business strategy.This was my first experience in the Pre-sales world. I watched experienced colleagues delivering amazing demos, where they inspired customers to imagine a better way to work, through "day-in-the-life" kind of demos, and value-driven storytelling, until I found my own style. I liked to listen carefully to what my clients said in discovery calls, sometimes reading between the lines and beyond their words to really find their pain points. I then used this valuable information to address those pain point and craft demos that were relevant to them, specifically. I learned that there's no value in showing a list of features, if they're not relevant to the speaker's needs and objectives. It became clear to me that being a good solutions consultant meant being able to listen carefully to my prospects, putting myself in their shoes, understand how to help them, and then bring the technology as a way to solve those problems.

Londra, Regno Unito

As a Social Media Consultant I trained Hootsuite users to get the best out of the Hootsuite platform. During my training sessions I also helped them understand how to define their social media strategy.My role included a variety of tasks:- Acting as a dedicated resource for Hootsuite customers to drive their social media education and Free/Pro product adoption.- I was the owner of the Italian Pro Webinar program: designing and delivering weekly webinars focusing on broad social media education and Hootsuite specific training. Some of the webinars that I developed are "Hootsuite for SMBs", "Hootsuite for e-commerce websites" and "Find your clients on Social".- I delivered social media and Hootsuite platform training to over 2,000 Italian and Spanish customers in 2014 via 1-1 and 1-many sessions.- Represent Hootsuite at marketing events and HootUps in cooperation with our Hootsuite Ambassadors and Partners.- In 2014 I also helped onboarding some bigger Italian companies as Hootsuite Enterprise clients. I did some pre-sales demos and some post-sale training for Enterprise clients and created video training material in Italian for Enterprise customers.

London, United Kingdom

Translator Thoughts is a blog that I founded in 2013 to write about all things translation. I covered aspects of translation from the point of view of Language Service Providers and clients as well.I interviewed many translators and on the blog you will find both the audio interviews and the transcript. I wrote an e-book that I give away to the visitors who register to the mailing list of my blog. The e-book explains translators how to create a website from scratch with little or no experience of programming to promote their translation services.

London, United Kingdom

I've worked for many years as a freelance translator, providing Italian-English and English-Italian translations, collaborating with both agencies and direct customers.

Sevilla Area, Spain

I worked as a multilingual assistant. I did translations in Spanish, English and French. I supported the department with their research, papers, event organization and conferences.

Bologna, Italia

I was responsible for publishing the new vacancies on the various recruitment portals, interviewing the candidates and selecting the right ones for the vacancies we were recruiting for.

Master In Translation, Interpreting And Subtitling, Translation And Interpreting, Distinction

I studied translation, interpreting and subtitling. I graduated with a dissertation on translation in the marketing industry, working.

Bachelor'S Degree, Cultural Anthropology

Erasmus, European Exchange Program

I spent 6 months in Belgium for the Erasmus European project where I took 4 exams and practiced my French.

Certificate Of Secondary School, Foreign Languages, Literatures, And Linguistics, 96/100

I've studied Italian, English, Spanish and French