Chiara Mendola Email and Phone Number

Traffic and security operator at the Port of Palermo assigned to guarding internal and external port areas. Management of road traffic and tourist flow between embarking and disembarking passenger and cruise ships.Offered advice and assistance to customers, paying attention to special needs or wants.Communicated with management when customer issues escalated and worked to find resolutions.Identified and responded to customer requests and concerns for both English - Italian speaking customers.Routed traffic around construction sites for worker and driver safety.Worked with foreman to create effective temporary traffic control schemes.Communicated with team members using hand signals and radios.Controlled pedestrian movements to prevent intrusion into work zones.Developed plans or long-range strategies for providing adequate parking space.

Tutored teenagers individually or in small groups to help with assignments and reinforce targeted lesson skills.Utilized computers and audio-visual aids such as flashcards, print materials and multimedia to supplement presentations.Established and maintained positive relationships with students to foster environment of support and open communication.Monitored hallways during bathroom breaks and class changes.Prepared objectives and outlines for courses of study by following curriculum guidelines and state standards.Instructed students through lectures, discussions, presentations and problem-based learning in English.Graded homework, tests and quizzes to keep accurate track of student performance.Designed detailed learning plans for struggling students based on test, homework and assignment records.Maintained accurate and complete records for 20 students

Bryant IT ASR project Transcription of Italian audio for improving AI in speech-to-text transition.Developed and implemented performance improvement strategies andplans to promote continuous improvement.Improved operations through consistent hard work and dedication.Improved transcription abilitiesImproved listening abilitiesManaged 250 tasks per day

Translation work and adaptation of long/medium-long texts fromEnglish into ItalianGuided tour in English and Italian through the rooms of the PalaceCompleted range of simultaneous job tasks to support professor's academic, research and operational needsProduced high-quality documents for internal and customer-facing needs

Constant control of touristic flows and ticketing operations at the Palatine Chapel, the Royal Apartments and the exhibitions located in the Duke of Montalto Hall where the systems and criteria for setting up events and exhibitions were explained.Consistent and frequent use of foreign languages and direct contact with tourists and authorities visiting the Royal Palace Activities.Museum and Tourism SectorInteracted with customers in-person to provide informationReported back to instructor to receive day-to-day tasks and responsibilitiesCommunicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement