Chiara Radice Email & Phone Number

Milan Area, Italy

Responsible for growing the business relationship within the Accounts to meet/exceed financial and business objectives, creating effective proposals that link Autodesk solutions to the customer business and effectively negotiating customer agreements• Developing, communicating and executing on Named Accounts sales strategy• Partnering with other teams and communicating at all levels internally and externally• Developing important and effective relationships within the Account including Key Executives, translating customer challenges and opportunities into unique business value• Building effective Account Business plan and executing upon the plan

Milan

Milan

Managing a Direct Team of Field and Inside Sales Reps and PreSales Consultants; Management by Objectives approach; solid Teamwork skills; my main responsibilities and areas of focus have been:• In charge of Printing Business and Managed Services in Corporate & Enterprise• Selling high-complexity projects including HW, outsourcing Services and Solutions, such as Security, Mobility, Cloud, Digital Workflow, managing resources across functions and geographies • Ensuring quarterly/ annual Revenues, Profitability targets and customer satisfaction indexes• Pipeline management - Building, monitoring and orchestrating sales pipelines to ensure continuous population of near and long-term opportunities; Review of the size, shape and quality • Engaging business partners and relevant contributors (consultants, technical, finance and legal functions) to support complex deals, leading negotiations and defining Terms & Conditions. • Developing Strategies & Business Plans by target Account, handling key financial parameters and product-mix, aimed at balancing productivity & savings, and Capex/Opex • Thorough Process of Management to share targets and align extensive organizations• Managing 1K Top Accounts – enabling achievement of 15%-25% saving through implementation of projects of HW optimization and SW Solutions adoption• Switched > 70% printing business in managed Accounts from transactional to contractual, securing long-lasting revenues from Supplies & Services

Milan Area, Italy

Milan

Managing a team of 22 people, either directly or through functional responsibility: • In charge of Country Customer Support for Consumers, SMB and Corporate & Enterprise Accounts.• Thoroughly managing Country customer support processes, ensuring high quality services in all touch points: Consumer & Commercial Call Center, Web, On-site technical engineers, Remote assistance. • Being ultimate Escalation point for customer complaints, mainly Top Accounts. • Ensuring high customer satisfaction indexes, while bringing significant savings in the company Operations expenses

Cernusco Sul Naviglio (Mi)

Managing a team of 8 people• In charge of 300M$ Printing Business and 5M$ Marketing Communication in SMB and Corporate & Enterprise, both End Users and Channel• Business Management of HW & Supplies products, handling Product Mix in different market segments to maximize Top Line and Bottom Line results and improving Market Share performance • Implementing monthly/quarterly Marketing Campaigns with ATL /BTL activities and Leads Generation activities, ensuring successful ROMA indexes• Supporting Channel & Direct deals, identifying correct product and solution configurations and ensuring adequate pricing competitiveness

Milan

Managing a Team of 10 people. Sales & Marketing responsibilities for the Printing business portfolio in the SMB Market. Responsible for Revenues, Profitability and Market Share objectives. Implementation of Channel strategy for the Printing business in collaboration with the Company Channel organization

Milan

Milan

Milan

Milan

Milan

Milan