People Management- Handled a team of 5 to 10 people and worked with various departmentsto ensure smooth operations since April 2022- Managing team rosters and ensuring sufficient manpower at the outlet- Interviewing potential candidates to strengthen manpower- Successfully onboarded and conducted training for > 10 employees

Strategies and Planning- Involved in brainstorming and implementing all internal processes- Creation of Operations SOP- Administering and ensuring outstanding quality amongst staff- Implementing relevant training to ensure professionalism

Retail Sales- Involved in the creation of a brand new entity Sprout Health (led theteam in brand creation on Shopee and individual webpage)- In charge of more than 100 SKUs on both online and offline (3 physicalclinics)- Ensuring sufficient stock level on hand- Come up with the best product and pricing strategy (based oncompetitors in the market, buyer trends and behaviour)- Set up a process for the fulfilment and inventory management system- Liaised with stakeholders to achieve the sales target (10 to 20% growthper quarter and maintaining customer satisfaction level to >85%)Partnerships- Spearheaded the Partnerships team to successfully onboarded >20partners for the company- Partnered with various big brands like Walt Disney, Great Eastern,and Pfizer for joint talks and events - garnering brand exposure tomore than 500 people- Bringing in >10 companies to increase >30% new potential leads tothe clinicHuman Resource- Screened through 100+ candidates across various job platforms andconduct interviews based on the various criteria set by management- Successfully onboarded and conducted training for 20+ employeesSales- Generating > $50,000 for the clinic through cost-saving packages,sales of medical devices (local and overseas) as well as supplementproductsCustomer Service- Be the first touch point when patients enter the clinic, handlingenquiries, and managing bookings- Manage customers’ requests and complaints professionally- Officially trained and licensed to perform Electro-LymphaticTherapy treatment to patients in the clinicSocial Media Planning and Execution- Content calendar planning, social media posting, tracking and analysing statistics

Sales of retail clothing using Japan technology - global presence of 6 countries (Japan, Taiwan, USA, Hong Kong, Malaysia and Singapore) #healthiswealth

Social Media Planning and Execution: Learnt about social media, social media monitoring and how to effectively engage users.    Market Research: Gained insight into F&Bs best kept secrets and utilising it to the brand’s advantage. Thinking and understanding needs and wants  of the client. Conceptualise and pitch ideas to superiors and clients.     Copywriting​: Explore and experience different styles of writing to engage  target audiences.     PR Activities​: Drafting Press Release and engaging food influencers for media tasting

Assist the Laboratory Chemicals (Lab Chem) team in marketing projects.Example: Google SEO, Google AdWords, Aik Moh Website, Lab Chem Website (Chemistree) and other marketing projects.