Chia-Yi (Joy) C. Email & Phone Number

Taiwan

• Initiated and built the “Fact-Checking Zone” on Yahoo’s Topic page to debunk fake news and increase active users with internal micro-service architecture, Kaizen, using React, TypeScript, and Atomic CSS
• Redesigned and refactored the structure of the banner module for 22+ countries and 2+ device settings; significantly increased the code reusability and successfully replaced 3 previous modules

Taiwan

• Developed a collaborative platform for designers and their clients to communicate and track projects effortlessly with React, JavaScript, and Firebase; decreased communication cost/barriers by ~33%
• Created a comprehensive e-commerce website with the iOS, Android, and backend teams, providing functions including real-time stock checking, order delivery tracking, TapPay (a third-party payment method), infinite.

Taiwan

• Developed the company’s first series of personal care products from concept to product launch, and managed digital and offline marketing campaigns; achieved 140% sales target hit rate
• Led the official website revamp project, reorganized the information architecture, and improved the user experience by working closely with all departments’ delegates; received ~95% positive user feedback
• Created a web crawler with Python to collect competitor information; significantly reduced days of time needed on the task, and successfully boosted the marketing strategy
• Initiated and conducted consumer researches; crafted strategy for 3 new personal care brands

Taiwan

• Managed demand planning for Johnson’s Baby, Johnson’s Adult, and pH 5.5; maintained monthly MAPE (Mean Absolute Percent Error) below 31%
• Coordinated the global Mega Restage Project for Johnson’s Baby Taiwan to refresh brand image, upgrade formula, and launch new packaging designs for all product lines
• Monitored Johnson’s Baby’s new series launch, “Petite Planet”; achieved a 100% fulfillment rate

Australia

• Responsible for Australia’s US$90M+ notebook business, including lineup planning, product fulfillment, profit and loss management, and promotion initiation
• Monitored notebook fulfillment in Australia for 100+ SKUs by resolving supply issues and dynamic demands; achieved 100% hit rate in 2017 Q1

Taiwan

• Oversaw Benelux tablet business and EMEA accessory category for 300+ SKUs and 25+ countries by strategizing, and monitoring profit & loss, supply chain, and budget claims
• Completed a 7K international and customized high-end tablet tender; achieved new record for Benelux
• Raised accuracy of accessory product lines’ forecast by redesigning Sales & Operations planning schedule and implementing forecast system; decreased liability of hub stocks by 7.5%
• Increased quantity of 2016 phone accessories shipped by ~100K; achieved 44% YoY growth rate

Taiwan

• Created a Dealer Balanced Scorecard with automatic cross-departmental data update function; highly increased the efficiency and accuracy of business reports for Management team
• Responsible for organizing the “Asia Regional CSI Workshop” for China, Korea and Taiwan, aiding Daimler AG to establish a common platform for idea exchange and best practice sharing in Asia
• Planned and executed the “2014 National Dealer Award Ceremony” for 450+ Dealer award winners, further enhancing overall Dealer satisfaction, brand loyalty and morale
• Scheduled and supported the 2014 National Dealer Audit cycle, ensuring Dealer adherence to Dealer Standards while promoting best customer experience

Taiwan

• Operated the company’s social media fan page, achieved average reach of 1,300+ people per post, and successfully delivered the brand value and services with customers
• Conducted a marketing research project with 1,300+ samples to understand customer behavior of collecting points and bonus, and provided insights for further business development

Master Of Information Management And Systems

Master Of Information Management And Systems

Focus: Software Engineering Relevant courses: Data Structures and Algorithms, Front-End & Back-End Web Architecture, Data Engineering.

Bachelor Of Business Administration (B.B.A.), Business Administration, Gpa 3.81

Module: Operation and Decision Management Program: Communication Relevant courses: Statistical Data Analysis, Optimization Methods.

Exchange Student, Business Administration