Chiayun Koo Email & Phone Number

Federal Territory Of Kuala Lumpur, Malaysia

As an Operation Executive in the Bancassurance department at Berjaya Sompo Insurance Berhad in Kuala Lumpur, I played an essential role in supporting the growth and development of the company's Bancassurance business. My responsibilities included implementing operational processes, developing and maintaining strategic partnerships with banks, and ensuring high levels of customer satisfaction. I was instrumental in driving efficiency, streamlining processes, and utilizing key software to maximize business performance.1- Developed and maintained strategic partnerships with banks to enhance the Bancassurance business and expand the company's market presence.2- Implemented efficient operational processes to support the growth of the Bancassurance business, ensuring smooth and seamless service delivery.3- Monitored and analyzed sales performance and customer satisfaction metrics to identify areas for improvement and implement corrective measures.4- Collaborated with various departments, such as underwriting, claims, and customer service, to ensure a coordinated approach to Bancassurance operations.5- Provided training and support to bank partners and sales teams to improve product knowledge and selling techniques, resulting in increased sales and customer satisfaction.6- Ensured compliance with regulatory requirements and company policies, mitigating potential risks and maintaining the company's reputation.7- Utilized analytical tools and software to generate reports, track performance metrics, and drive data-driven decision making.8- Actively participated in Bancassurance product development, providing insights and feedback to create innovative and competitive solutions for the market.

As an Admin cum Account Executive at Innovatex Sdn Bhd, I effectively managed administrative tasks and ensured compliance with policies and regulations. Key skills and accomplishments include:1- Collaborating on credit control and account management using QuickBooks and Salesforce.2- Establishing customer service policies and tracking payments using CRM tools.3- Assessing clients' credit reports with credit analysis software for informed decisions.4- Reconciling complex accounts and ensuring adherence to procedures using advanced accounting software.5- Negotiating payment plans and maintaining records through financial management systems.6- Analyzing credit-control systems to reduce bad debts using data analytics tools like Microsoft Excel and Power BI.

Temerloh, Pahang, Malaysia

As an Admin, HR & Account Executive at K-Tech Automation & Electrical, I efficiently managed administrative, human resources, and accounting tasks using various software tools. Key responsibilities and achievements include:1- Handling phone calls, managing mail/fax communications, and organizing filing systems using tools like Microsoft Outlook and Google Workspace.2- Performing basic bookkeeping and clerical duties, managing schedules, and creating documents with software like Microsoft Office Suite, and Adobe Acrobat.3- Developing business plans, managing the sales cycle, and providing after-sales support using CRM tools like Salesforce.4- Training and supervising clerical staff while maintaining personnel records and updating databases using HR management software like BambooHR and Gusto.5- Coordinating interviews, preparing HR reports, and developing training materials using project management tools like Trello and Asana.6- Addressing employee questions about benefits and policies, ensuring efficient communication and employee satisfaction with tools like Slack and Microsoft Teams.

Federal Territory Of Kuala Lumpur, Malaysia

During my Credit Risk Control Internship at Alliance Bank Malaysia Berhad, I gained valuable experience in risk audit control and data-driven analytics. Key skills and accomplishments include:1- Utilizing analytical tools and software such as Microsoft Excel and SAS for data retrieval and conducting data-driven analytics.2- Contributing to the team's credit risk assessment process and preparing portfolio reporting using risk management platforms.3- Identifying, evaluating, and developing strategies to mitigate threats using risk analysis techniques and software.

Bachelor'S Degree, International Business & Finance, 3.28/4.0

Foundation Degree, Business Information Technology, 3.5/4.0