Elizabeth (Liz) Ali Email & Phone Number

Vancouver, Bc, Ca

West Vancouver, British Columbia, Canada

• Provide general administrative support – switchboard relief, daily mail and bank runs, opening and distributing mail, photocopying, scanning, faxing, scheduling and organizing meetings and boardroom set-up.• Maintenance and upkeep of paper and electronic files.• Strong organizational and time management skills• Use Microsoft Office to prepare documents, including spreadsheets, letters and presentations.• Process and prepare memos, correspondence, travel vouchers, or other documents.• Schedule appointments and maintain and update appointment calendars.• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.• Back-up assistance to other support team members as needed.• The ability to work both independently and within a team• Assist with assembly of T1 packages during tax season.• Assist in the preparation and submission of time and expense reports for the partner(s) supported.• Interact with clients on confidential matters.• Specializing in Aboriginal and First Nations law

Vancouver, British Columbia, Canada

• Make timely decisions while exhibiting sound judgment• Manage difficult or emotional customer situations. • Respond promptly to customer needs, requests for service, and assistance.• Speak clearly and persuasively in positive or negative situations. • Able to with little to no supervisor/working remotely• Exhibit objectivity and openness to the views of others and contributes to building a positive team spirit• Meet challenges with resourcefulness, generates suggestions for improving work, and take responsibility for own actions.• Adheres to all policies and procedures required by Rove Concepts and maintains confidentiality.• Managed over 1300 customer interactions per month• Met sales quota of $15 000 - $20 000 per month

Toronto, Ontario, Canada

• Reviewing & Registering clients for a Hudson’s Bay Gift Registry• Providing sales product knowledge to clients & registrants while assisting with adding products to the registry• Multi-tasking various jobs throughout the day and managing time accordingly to shift requirements• At reception; taking calls, scheduling appointments, and allocating brides to consultants accordingly• Quick & efficient problem solving based on client’s expectations, wants & needs• Work with management, higher levels of power, or different departments daily• Make special orders and follow up on deliveries for clients• Keep orders organized and filed neatly in cabinets• Assist clients with their returns or completion sales• Meet daily registry and completion targets weekly• Computer software used daily, such as; Excel, Outlook, Word & Google apps• Handle numerous issues at once and complete before the end of day

Markham, Ontario, Canada

• Cross-selling/Up-selling various products for Residential & Auto Insurance• Providing educated advice based on our customer's wants, needs, and emerging needs• Able to quickly and efficiently use computer software in regards to quoting, binding, and underwriting insurance• Effectively delivering the TD promise and genuine customer service in relation to their insurance needs• Always exceeding the client's expectations and standards• Able to handle all customer's objections and uncertainties in regard to their insurance needs• Proven team player and leader in the workplace• De-escalating irate/passionate customers• Shown to be a technically minded problem solver and positive mannered• Day-to-day risk management/risk retention• Ensuring that fields are filled with little to no error• Consistently wanting and needing to grow and learn more• Providing service with a smile

Toronto, Ontario, Canada

• Maintaining/Leading the team to reach daily targets and goals• Processing inventory, fulfillment, and orders• Consistently processing credit applications and email captures• Extremely proficient in Microsoft applications, such as; Word, Excel, Outlook, and etc.• Time manage associates and allocate work to team members• Operating the POS (point-of-sale) system with little to no error• Constantly doing reports every mid-week• Processing high dollar amount sales and assisting clients to the highest standard• Merchandising product visually and efficiently• Process payroll (occasionally)• Handle customer inquiries over phone in a respectful manner• Upselling the highest dollar amount products to clients

Ged, Art Fundamentals, 3.9

- Gained knowledge of the general fundamentals to art - Learned concepts from art historians and the reflection of art and history.

Legal Assistant/Paralegal, 3.75

- Written and verbal communication - Drafting legal documents - Advocacy, including examination, cross-examination, submission.