Chi Chan Email & Phone Number

New York, NY, US

New York, NY, US

• Led a global team of DevOps engineers.
• Focus on efficient operations, developer productivity, and continuous improvement.
• Responsible for keeping all production, staging, and dev environments online.
• Environment incudes 10 production datacenters and 4 development offices.
• Environment tools include:o Kubernetes, Rancher, Redis, Puppet Enterprise, Jenkins, Artifactory, Github, ELK Stack, Site24x7, Zabbix, OpsGenie
• Integration of new applications from M&A growth.

New York, New York, US

• Position: Technical Manager, Mutual Funds Marketing & Customer Communications Systems
• Manage the production support group responsible for the Mutual Funds marketing and communications business.
• Stabilized a very complex and Internet facing web environment, which is comprised of home grown applications and 3rd party applications (Solimar, WebMethods, Warehouse Advantage, PDFlib, RepliWeb).
• Re-architected multiple applications in this environment to add redundancy and additional capacity.
• Deployed multiple Active-Active SQL database clusters.
• Led escalation calls to manage and resolve severity 1 outage issues.

Sunnyvale, CA, US

• Managed Corporate Applications initiative involving the architecture design, implementation and roll out of Microsoft Windows applications. High level knowledge of Microsoft Windows clustering and Microsoft SQL.
• Defined operating procedure for all Microsoft SQL databases with respects to security, database replication and clustering/high availability standards.
• Hands on intermediate level SQL server administration experience on production MS SQL servers
• Extensive disaster recovery planning, DR implementations and testing knowledge.
• Architect, implement and supported the following Windows applications: (Aquire OrgPublisher 9.0 – Enterprise org chart software)(Cardinus PACE 2.3 – Enterprise ergonomics software)(Chemsoft – Custom HR focal review.
• Strong knowledge of SAN systems (NetApp filers: iSCSI, CIFS, and NFS protocols).

• Consulted on technical solutions for entire enterprise.
• Conducted recruiting and hiring of tech personnel.
• Migrated company email from POP to a dedicated Exchange 5.5 email system.
• Built out Windows NT server and Windows 98 workstation environments.

• Directed startup company’s technical efforts.
• Hired and managed a web and database team in a fast paced startup environment.
• Designed Windows NT Domain with Roaming Profiles, DHCP, secure network shares, access to the Internet and connectivity to the Macintosh.
• Engineered company web servers to be high volume and fault tolerant.

New York, NY, US

• Worked in a mission critical environment.
• Supported a user base of over 2000+ local and remote Windows NT users.
• Supported AVID/BAYSYS newsroom systems.
• Revamped and documented support information for Helpdesk.