People Analytics Leader
• Created and implemented a People Analytics strategy rooted in developing and telling data stories.• Implemented a business intelligence (SplashBI) platform to create real-time and digestible customer-facing analytics.• Defined data and reported specifications to business stakeholders. • Managed timely flow of in-depth business intelligence information to C-Suite.• Leveraged statistical methods and data modeling to make accurate staffing predictions.• Drove service improvements by working cross-functionally to close process gaps.• Extracted key observations and insights from internal and external data sources to drive decision-making.• Reviewed large amounts of data across multiple platforms an sources to determine operational impacts and needed actions.
