Charles Hicks work email
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Charles Hicks phone numbers
Explorer of new and exciting markets. 20+ years of experience in product development, operations, consulting, sales and marketing. I am a leader who likes to get their hands dirtyI like to understand what your customer is feeling and whyI like consulting with organizations to understand, and remove the obstacles to growthI like building clever solutions to hard problemsI like working with exciting technologies that dramatically change the way companies operate (for the better!)I am insanely curious about how organizations and technology work together to create super-human outcomes, and what the TRUE nature of these success are
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CtoReliablecxSanta Cruz, Ca, Us
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PartnershipsZoom May 2022 - PresentSan Jose, Ca, Us -
Director - Channels And AlliancesSolvvy Nov 2021 - May 2022San Mateo, California, UsEffortless Automation.Personalized Support.Happy Customers. -
General Manager - Sugar ServeSugarcrm Sep 2019 - Nov 2021San Francisco, Ca, UsRevenue management, growth strategy and go-to-market execution for customer service product; Sugar Serve. Responsibilities include: - Product strategy and competitive analysis - Ecosystem, partnership and acquisition strategy - Product marketing, messaging and content development - Customer experience mapping, analysis, and improvements - Cross-functional change management - Business reviews and strategy workshops - Developing prospects into loyal, committed customers - Collaborating with journalists and analysts on the latest product developmentsReporting to Chief Strategy Officer -
Director - Client ServicesSugarcrm Feb 2018 - Sep 2019San Francisco, Ca, UsGrow revenue for Sugar's professional services organization. Responsibilities include: - Revenue forecasting and attainment of 40 person services team - Enterprise client sourcing and development - Sales and delivery of CRM implementation projects - Client executive workshops, consultations and program strategyReporting to Chief Revenue Officer
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CeoCowa Science Nov 2017 - Feb 2018Supply chain and spend optimization for large-scale cannabis growers, retailers and infused product manufacturers in Colorado, California, and Washington. Responsibilities include: - Revenue growth and corporate strategy - New customer acquisition - Strategic vendor partnerships - Manage 10 employee organization - Ordering, Warehouse, and Delivery operationsReporting to Board of Directors
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Director, Solutions ArchitectureSugarcrm May 2009 - Nov 2017San Francisco, Ca, UsProvide guidance and expertise to prospects, clients and partners who want to extend the Sugar platform. Responsibilities include: - Customer consultation, prototyping and proof of concepts - Architecture and design support for custom integrations - Enterprise product integration, development and go-to-market
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Manager - It InfrastructureEricsson Sep 2006 - May 2009Kista, Stockholm, SeImplement and operate telecom services for national clients (i.e. AT&T Prepaid) in Ericsson's US data centers. Responsibilities include: - Manage a team of 11 engineers across dozens of customer projects and solutions - Implement infrastructure to support new or expanded business contracts - Maintenance, troubleshooting and diagnosis of core services - Budgeting, estimation and oversight of project timelinesManaged a team of 11 engineers and an 8 figure budget for a 150m / year services business. -
Co-FounderMobile Evolution Sep 2005 - Dec 2006My first startup - accept credit cards using your blackberry! Responsibilities include: - Product development - Internal processes and systems (CRM, Accounting, Web, Production, etc.) - Regulatory compliance and auditing (PCI) - Customer Service and Sales -
Team Lead - Web Application SecurityCitadel Security Software Mar 2004 - Aug 2005Miami, Florida, UsIntegrate Citadel's vulnerability and patch library with third-party web vulnerability scanning tools. Expand library of web applicational vulnerabilities that can be automatically remediated using Hercules product. Responsibilities include: - Manage web application scanner partnerships - Match vulnerabilities with remediation plans in product - Test application of remediations - Maintain test environments and integrations -
Systems AnalystTravelocity Jan 2003 - Mar 2004Operate and administer travelocity.com infrastructure and internal services. Responsibilities include: - Maintenance and upkeep of hundreds of production, development and test servers - Coordination of code deployments, upgrades, and scheduled downtime - Capacity planning, estimation and preparation
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Integration EngineerEricsson Jan 2000 - Sep 2002Kista, Stockholm, SeNetwork engineering and systems implementation services for large telecommunications projects. Responsibilities include: - Core packet data network configuration and implementation (IP, MPLS, ATM, Frame Relay, X.25, etc.) - Transport and backhaul network configuration (optical, electrical, microwave, radio) - Billing, Provisioning and Administration systems for post-paid and pre-paid GSM services
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Unix AdministratorAt&T Jan 1999 - Dec 1999Dallas, Tx, UsSystem administration for AT&T's local telephone service provisioning and billing infrastructure. Responsibilities include: - Administration, monitoring, troubleshooting and remediation of real-time and batch processing systems - Creation of scripts and tools to improve instrumentation and uptime - Act as a first line responder to system failures - Proficiency across Solaris, HP-UX, AIX, Veritas, Scopus, Rational Rose, etc.
Charles Hicks Skills
Charles Hicks Education Details
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Southern Methodist UniversityInformation Technology
Frequently Asked Questions about Charles Hicks
What company does Charles Hicks work for?
Charles Hicks works for Reliablecx
What is Charles Hicks's role at the current company?
Charles Hicks's current role is CTO.
What is Charles Hicks's email address?
Charles Hicks's email address is ch****@****crm.com
What is Charles Hicks's direct phone number?
Charles Hicks's direct phone number is +121426*****
What schools did Charles Hicks attend?
Charles Hicks attended Southern Methodist University.
What skills is Charles Hicks known for?
Charles Hicks has skills like Integration, Unix, Open Source, Crm, Cloud Computing, Apache, Telecommunications, Data Center, Ruby, Rest, Soap, Linux.
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