Charles Hicks Email & Phone Number

Santa Cruz, CA, US

San Jose, CA, US

San Mateo, California, US

Effortless Automation.Personalized Support.Happy Customers.

San Francisco, CA, US

Revenue management, growth strategy and go-to-market execution for customer service product; Sugar Serve. Responsibilities include: - Product strategy and competitive analysis - Ecosystem, partnership and acquisition strategy - Product marketing, messaging and content development - Customer experience mapping, analysis, and improvements - Cross-functional.

San Francisco, CA, US

Grow revenue for Sugar's professional services organization. Responsibilities include: - Revenue forecasting and attainment of 40 person services team - Enterprise client sourcing and development - Sales and delivery of CRM implementation projects - Client executive workshops, consultations and program strategyReporting to Chief Revenue Officer

Supply chain and spend optimization for large-scale cannabis growers, retailers and infused product manufacturers in Colorado, California, and Washington. Responsibilities include: - Revenue growth and corporate strategy - New customer acquisition - Strategic vendor partnerships - Manage 10 employee organization - Ordering, Warehouse, and Delivery.

San Francisco, CA, US

Provide guidance and expertise to prospects, clients and partners who want to extend the Sugar platform. Responsibilities include: - Customer consultation, prototyping and proof of concepts - Architecture and design support for custom integrations - Enterprise product integration, development and go-to-market

Kista, Stockholm, SE

Implement and operate telecom services for national clients (i.e. AT&T Prepaid) in Ericsson's US data centers. Responsibilities include: - Manage a team of 11 engineers across dozens of customer projects and solutions - Implement infrastructure to support new or expanded business contracts - Maintenance, troubleshooting and diagnosis of core services.

My first startup - accept credit cards using your blackberry! Responsibilities include: - Product development - Internal processes and systems (CRM, Accounting, Web, Production, etc.) - Regulatory compliance and auditing (PCI) - Customer Service and Sales

Miami, Florida, US

Integrate Citadel's vulnerability and patch library with third-party web vulnerability scanning tools. Expand library of web applicational vulnerabilities that can be automatically remediated using Hercules product. Responsibilities include: - Manage web application scanner partnerships - Match vulnerabilities with remediation plans in product - Test.

Operate and administer travelocity.com infrastructure and internal services. Responsibilities include: - Maintenance and upkeep of hundreds of production, development and test servers - Coordination of code deployments, upgrades, and scheduled downtime - Capacity planning, estimation and preparation

Kista, Stockholm, SE

Network engineering and systems implementation services for large telecommunications projects. Responsibilities include: - Core packet data network configuration and implementation (IP, MPLS, ATM, Frame Relay, X.25, etc.) - Transport and backhaul network configuration (optical, electrical, microwave, radio) - Billing, Provisioning and Administration.

Dallas, TX, US

System administration for AT&T's local telephone service provisioning and billing infrastructure. Responsibilities include: - Administration, monitoring, troubleshooting and remediation of real-time and batch processing systems - Creation of scripts and tools to improve instrumentation and uptime - Act as a first line responder to system failures.