Q Chicot Email & Phone Number

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

Ottawa, Canada Area

Began as Home Office product expert, selling to customers face to face on the sales floor commission based. July 2010, transferred to Connect Pro computer technician. • Diagnose issues • Repair laptops, desktops and Apple computers with various tools and software to troubleshoot• Set up and optimize new purchased computers• Up selling accessories, additional repair services, extended service plans/warranties. • Virus removal• Smartphone and tablet screen protection installation• Transferring of data from cell phone to cell phone and computer to computer or external device• Ordering parts• Shipping computers• Receiving shipments• Technical support on phone and face to face• Cashier (debit and credit transactions only)• Warranty claims

• Account manager selling low to high end vehicles from the dealership. In addition it was freelance clients that had to be acquired through your own resources in order to build leads, clients and possible sales. All aspects from walking in the door to signing off the documents of ownership with keys was monitered or performed by the account manager.

Ottawa, Canada Area

Hired to create a website for a local road hockey fundraiser. Created entire website from scratch including a brand new logo. • Created the website, graphics, logos, design and flow• Created mailing list for future and present members

Ottawa, Canada Area

Outbound customer service for Rogers Smartphone device owners only. In March 2009 also took over intranet website which was built from scratch• Was responsible for welcoming new customers, explaining products, invoices and services• Was responsible for percentage of sales per month, right fitting customers with products/services• Was responsible for “Inside Out” the intranet for the department, created website and logo Uploaded new content monthly• Was responsible for creating new contests for the department within the website.

Inbound customer service for Charter Communications, based in the United States. • Was responsible for welcoming new customers, explaining products, invoices and services • Was responsible for account setup and configuration. Right fitting customers with products/services • Was responsible for upgrading, downgrading and upselling to clients over the phone • Assigned "special team" to track errors and improper processing coming up with a resolution and calling customers back to ensure service delivered approprietly. This task also involved reports given to the project and operations manager for corporate meetings

Outbound telemarketing sales of magazines to seniors. • Upsold subscription extensions and other magazines to warm clients

Montreal, Canada Area

Actual company worked for: Matrix IT, based in Ottawa, On. • Installation and setup of Bell Express Vu satellite services. Installing the boxes, remote setup, satellite setup and assembly

Ottawa, Canada Area

Inbound customer service for Charter Communications, based in the United States. • Was responsible for welcoming new customers, explaining products, invoices and services• Was responsible for account setup and configuration. Right fitting customers with products/services• Was responsible for upgrading, downgrading and upselling to clients over the phone

Kingston, Ontario

Orleans Ontario

Seasonal Position - Unloading shipping trucks of products and distributing them on the shelves for sale.

Orleans Ontario

Dishwasher