Contec Global is a multinational conglomerate with interests in Fintech, Agriculture, Energy, and GamingWorked as the ERP business analyst. By evaluating the business needs, I drove down monthly recurring costs by 30% within 6 months of taking over the program. I also discontinued redundant applications, saving the business another 30% in monthly recurring costs by month 18.Executed user interventions when new features were delivered via an upgrade or when new configurations… Show more Contec Global is a multinational conglomerate with interests in Fintech, Agriculture, Energy, and GamingWorked as the ERP business analyst. By evaluating the business needs, I drove down monthly recurring costs by 30% within 6 months of taking over the program. I also discontinued redundant applications, saving the business another 30% in monthly recurring costs by month 18.Executed user interventions when new features were delivered via an upgrade or when new configurations were done to enable an existing feature based on business needs. Interventions include training and user workshops.Conceptualized technical support framework covering Knowledgebase articles, how-to videos, email, live calls, and site visits. This resulted in a shorter learning curve for new users and significantly improved general user experience.Planned and executed the Finance and HR digital transformation. Drove requirement elicitation workshops and Business requirement documentation (BRD). Led solution development and deployment. Built test cases and oversaw user acceptance testing.Managed stakeholder engagement, from C-Level to end-users Show less

Sage is a British multinational enterprise software company based in Newcastle upon Tyne, EnglandManaged the full-cycle product responsibilities for identifying user needs, managing stakeholder relationships, setting product specifications. Designed the user acceptance documents for customer-facing implementations and test scripts for product upgrades.Actively supported the sales function by responding to RFP/Q, executing pre-sales demonstrations to prospective clients,… Show more Sage is a British multinational enterprise software company based in Newcastle upon Tyne, EnglandManaged the full-cycle product responsibilities for identifying user needs, managing stakeholder relationships, setting product specifications. Designed the user acceptance documents for customer-facing implementations and test scripts for product upgrades.Actively supported the sales function by responding to RFP/Q, executing pre-sales demonstrations to prospective clients, and facilitating proof of concept.Actively supported the quality assurance function by carrying out functional audits for several deployed solutions in the EMEA region.Analyzed and troubleshot queries raised by clients and channel partners. Resolved technical problems, and documented ticket actions, and resolutions.Subject matter expert, Access Control for Large multi-country implementation with over 15k users. Show less

Sage is a British multinational enterprise software company based in Newcastle upon Tyne, EnglandIn this role, I provided first-level support to channel partners both during and after the implementation phase of their digital transformation project with their Customers. I troubleshot, performed in-depth investigations, and fixed problems.Created and distributed how-to guides with channel partners and customers for troubleshooting and production configuration.In this… Show more Sage is a British multinational enterprise software company based in Newcastle upon Tyne, EnglandIn this role, I provided first-level support to channel partners both during and after the implementation phase of their digital transformation project with their Customers. I troubleshot, performed in-depth investigations, and fixed problems.Created and distributed how-to guides with channel partners and customers for troubleshooting and production configuration.In this role, I responded to customer queries via email, phone, and virtual meetings. I also paid site visits to assist customers when required.I collaborated with internal teams (Sales, Quality assurance, and Projects) to execute sales pitches, carry out functional audits of deployed solutions, and support channel partner implementations, respectively Show less

Ringo Telecoms is a telecoms business operating retail outlets, a wholesale business and mobile phone co-branding partnerships with the MNOsDesigned the project plan, tracking the budget and deliverables. Developed, tracked, and maintained dependencies across the project.Led requirement gathering workshops, analyzed and categorized requirements as must-have and nice-to-have.Drove change management initiatives. Facilitated training, monitored solution adoption, and… Show more Ringo Telecoms is a telecoms business operating retail outlets, a wholesale business and mobile phone co-branding partnerships with the MNOsDesigned the project plan, tracking the budget and deliverables. Developed, tracked, and maintained dependencies across the project.Led requirement gathering workshops, analyzed and categorized requirements as must-have and nice-to-have.Drove change management initiatives. Facilitated training, monitored solution adoption, and distributed user how-to guides.Built the user support framework to address queries, providing critical support to users. Show less

Ringo Telecoms is a telecoms business operating retail outlets, a wholesale business and mobile phone co-branding partnerships with the MNOs.● Vendor engagement and management - hardware & software vendors.● Championed usability testing of proposed designs.● Reviewed vendor quotations by running Cost/Benefit Analysis to ensure that only fair and reasonable pricing is recommended for approval.● Designed business cases to pitch with Telcos.

ODL Telecoms is a telecoms business operating a chain of MTN Nigeria retail franchises, a wholesale business, and mobile phone co-branding partnerships with the MNOs● In this role, I was responsible for the budget of the retail store. Under my leadership, the team achieved an average of 90% of the monthly revenue target.● As the Store Manager, Our store had one of the lowest OPEX among the 12 Stores operated by the business. I was directly involved in negotiating with vendors and… Show more ODL Telecoms is a telecoms business operating a chain of MTN Nigeria retail franchises, a wholesale business, and mobile phone co-branding partnerships with the MNOs● In this role, I was responsible for the budget of the retail store. Under my leadership, the team achieved an average of 90% of the monthly revenue target.● As the Store Manager, Our store had one of the lowest OPEX among the 12 Stores operated by the business. I was directly involved in negotiating with vendors and local government officials.● We optimized our inventory operations; ensuring stock availability for in-demand products and eliminating obsolescence by tracking three indices – inventory turnover, carrying cost of inventory, and reorder levels. ● In this role, I also championed initiatives to promote team cohesion – rotational shop floor supervision, team bonding activities, and weekly huddle meetings. Show less

● As the Retail Store Team Lead, I oversaw the day-to-day running of the shop floor. I monitored the following CS indices - average handling time (AHT), First call resolutions, and Top topics. I came up with initiatives to address top issues without needing customers to wait, reducing AHT. ● Also, I oversaw the store inventory operations; planning, ordering, delivery, and shelving.

● Created and managed the database of Barcode numbers for manufactured products in the company.● Installed, configured, and supported local area network (LAN), wide area network (WAN), and Internet system.● Maintained network hardware and software and monitored network to support network availability to end-users.● Managed and maintained the stability of the network and wireless services throughout the enterprise.