Chidike Ezeh Email & Phone Number

Nigeria

Lagos State, Nigeria

Nigeria

Lagos, Nigeria

Marina Lagos

Lagos, Nigeria

• Implement new business applications, analyze the requirements of end users, and then test and integrate applications.• Support to business users and investigate data discrepancies and application errors, and propose modifications and enhancements to existing applications • Planning application system upgrades, installation of new releases, and migration to new systems. • Write specifications for business requirements and design IT systems and components that meet these requirements, ensuring quality, efficiency, compatibility.• Transfer application knowledge to the IT service desk to improve and facilitate service support for all IT solutions.• E-payment applications and Support• Internet & mobile banking application support• Support of SMS Application (mgate by Infobip)• Support of Estatement Application • Support of Collection portals Application to collect revenues and school fees. (Delta State Collection, Calpay, Cuepay, Waec, Eksu, Agis e.t.c)• Investigate e-payment support issues, communicating with third party technical specialists• Timely resolution of e-payment applications incidents raised within the agreed SLA• E-payment applications testing• Upgrade deployment/ implementation Monitor and ensure 24-hour availability of e-payment applications.• Manage project tasks and ensure they are completed in a timely fashion• Manage relationship with partners, working with them to optimize and enhance integration.• Compile and distribute reports on application development and deployment• Evaluate, test and recommend new opportunities for enhancing our software, hardware and IT processes

Nigeria

• Infrastructure support.• Service management.• Application support.• Responsible for Installation, troubleshooting, repair and corrective maintenance of all PCs, servers, printers and related hardware.• Responsible for overseeing IT projects under coverage area and certify that contractors perform to agreed quantity and quality level according to the defined SLA or policies.• Administration of users on applications (network printer application, verification software etc.)• Administration of Microsoft Exchange 2013 • User support with IT issues/challenges.• User/Application provisioning on Citrix XenApp.• Citrix thin client setup and support• Antivirus management/remediation for PCs• Supporting users on IP phone.• Testing, implementation and supporting users for new applications and technology• Teleconferencing

• Data center management ( solar winds monitoring, tape backup/vaulting)• IT infrastructure support.(Print server, windows deployment service, windows server deployment)• Desktop support, service support, • Server admin (virtualization and storage area networks (netapp).• UPS systems (socomec, liebert) management.• Responsible for Installation, troubleshooting, repair and corrective maintenance of all PCs, servers, printers and related hardware of branches under coverage area.• Responsible for overseeing IT projects under coverage area and certify that contractors perform to agreed quantity and quality level according to the defined SLA or policies• User support with IT issues/challenges.

Heritage Banking Company LtdFebuary 2014 – July 2014 (6 months)VI, LagosComprehensive Banking Graduate Development Program with an effective mix of Classroom Sessions and On-The-Job Training. Intensive training program with focus on technical know-how and soft skills development;The exhaustive training curriculum included courses on; -Treasury and Finance, Banking Operations, Financial Reporting and Analysis-Credit Writing, Analysis and Presentation, Selling and Relationship Management -E-Banking, Anti-Money Laundering and Counter-Financing of Terrorism, Fraud Control -Leadership, Product Development, Feedback and Complaints Handling -Customer Service, Business Etiquette, Business Writing, Communication and Presentation Skills among many others

• Install application software and troubleshoots Microsoft Windows OS.• Brand strategy and communications.• Print, Electronic & New Media Advertising • Design & Production of Corporate and Brand Identity Materials• Special Events Management• IT support.

Nigeria

• Establish and maintain effective working relationships with staff teams and colleagues outside of the Service.• Contribute to the strategic development of service IT requirements, in line with service user and staff team needs.• Deploy PC’s and associated peripherals including new installations and redeploy existing equipment as necessary.• Maintain existing IT equipment to an agreed standard, by performing upgrades, new installations and carrying out routine procedures.• Pro-actively provide information to the staff team on the progress of outstanding support inquiries.• Provide technical training, support to requests from staff teams.• Manage branches within and outside Lagos.• Administer and troubleshoot LAN’s, computer configuration and diagnosis.• Information system preventive, corrective maintenance and upgrade. • Design and implement network structured cabling and electrical wiring for indoor/outdoor use.• Render IT support services.• Managing / attending to User request logged in• Managing and monitoring the threat management device - Cyberoam • System engineering and administration.

Bachelor Of Technology (B.Tech.), Information Management Technology

Activities and Societies: students in free enterprise(sife)Member student in free enterprise, engaged in projects in enterprising projects.

Bachelor Of Technology (B.Tech.), Management Information Systems, General

Activities and Societies: sife(student in free enterprise), rcf(redeem christain fellowship)information technology, student in free.