Francisca Ubochi Email & Phone Number

Lagos, La, Ng

Lagos, Nigeria

- Assisted clients in purchasing, selling, and renting properties, contributing to a 5% growth in client base. - Educated clients on property management and acquisition processes, ensuring smooth transactions. - Conducted property inspections and prepared detailed reports to assist clients in making informed decisions.

Lagos, Nigeria

Lagos State, Nigeria

- Established a customer service unit, enhancing operational efficiency and improving client satisfaction by 20%. - Developed and implemented reporting systems to streamline communication between the sales and customer service teams. - Resolved customer inquiries and complaints efficiently, maintaining a high First Contact Resolution (FCR) rate. - Spearheaded social media awareness campaigns and updated the company website, resulting in a 30% increase in online engagement. - Coordinated exhibitions by organizing materials and representing the company to potential clients, leading to a 15% increase in lead generation.

Lagos State, Nigeria

- Provided exceptional customer service by virtually addressing inquiries and resolving issues, ensuring a 95% customer satisfaction score. - Achieved monthly telesales targets by cross-selling and up-selling financial products to existing and potential clients. - Protected customer data by adhering to strict confidentiality and data protection protocols. - Collaborated with internal teams to implement process improvements, leading to faster service delivery.

Lagos Island, Lagos, Nigeria

- Designed and implemented lesson plans tailored to the unique needs of students, improving classroom engagement by 50%. - Maintained a clean and safe learning environment, adhering to health and safety guidelines. - Built strong relationships with parents, fostering trust and collaboration for student development. - Performed administrative tasks, including record-keeping and report preparation.

Lagos Island, Lagos, Nigeria

Ikeja

- Responded to inquiries and handled complaints professionally via phone and email, maintaining a 90% issue resolution rate. - Managed office budgets, prepared expense reports, and ensured timely procurement of supplies. - Scheduled and coordinated meetings, prepared agendas, and distributed reports to stakeholders. - Supported recruitment activities by posting job advertisements and organizing candidate interviews.

Owerri Municipal, Imo, Nigeria

Umuahia, Abia State

•Established and enforced rules for behavior and procedures for maintaining order among the students•Instructed through lectures, discussions, and demonstrations in Civic Education•Prepared, administered, and graded tests, assignments and examinations to evaluate students' progress•Observed and evaluated students' performance, behavior, social development, and physical health•Conducted assembly and sports activities•Confer with parents or guardians, other teachers, counselors, and administrators in order to resolve students' behavioral and academic problems

Nigeria

•Wrote and memorized scripts•Planned and rehearsed shows•Introduced and hosted programmes•Interviewed guests in the studio and on locations•Covered behind the scenes of short movies, musical videos and feature movie•Worked with the advertising crew•Worked as a crew member for both movie and music productions

Nigeria

•Organizing and maintaining diaries and making appointments when necessary•Dealing with incoming email, faxes and post, often corresponding on behalf of my boss•Carrying out background research and presenting findings for journal publications•Carrying out specific projects and research via publications•Ensuring that my boss is well prepared for meetings, lectures and Seminars•Screening phone calls, inquiries and requests, and handling them when appropriate•Meeting and greeting visitors at all levels of seniority including students

Nigeria

•Received visitors at the front desk by greeting, welcoming and directing them with a positive helpful attitude•Answering, screening and forwarding incoming phone calls•Assisted with a variety of administrative tasks including copying, taking notes and making travel plans•Receiving and sorting daily mails•Provided excellent customer services

Nigeria

•Handled typing and online jobs as well as sale of time for internet usage•Ensure that printers, cartridges and other equipment are fully stocked and ready for use•Report any problems or malfunctions to the necessary computer technician•Check that local area networks are functioning properly, and resolve or repair issues when they are identified•Handled complaints and reports

Bachelor Of Arts - Ba, Education History And International Studies, Second Class Honours

Diploma, Computer Operation/Desktop Publishing

West African Senior Secondary Certificate Examination

First School Leaving Certificate