• Elicited requirements from the stakeholders and conducted stakeholder analysis• Produced useful reports and communicated high-level business analysis • Participated in brainstorming sessions to validate results • Performed gap analysis to identify business needs and define requirements for the proposed system.• Designed and developed use cases and user stories.• Liaised with business owners on solution alternatives. • Conducted JAD sessions to communicate proposed system process workflows and functional specifications to stakeholders.• Analyzed the existing procure-to-pay process to identify inefficiencies and areas for improvement.• Provide training and support to staff members to ensure successful implementation and sustained adoption of the new process. Facilitate the creation of a SIPOC diagram to identify and define the key process inputs, outputs, suppliers, and customers involved in the procure-to-pay process• Developed new forms and updated existing forms using tools such as Microsoft Word, Excel, and Microsoft Visio. Conducted process analysis and identified areas where automation can be implemented to reduce manual effort and improve process flow• Developed detailed requirements and specifications for the automation solution.• Conducted user acceptance testing to ensure that the automated processes meet the needs of the business• Developed and delivered training materials to users to ensure that they understand the new automated processes and how to use them.• Conducted data analysis to identify opportunities for process improvement, resulting in a 12% increase in productivity. Created detailed reports and presentations for management, resulting in increased visibility into business operations and more informed decision-making.

• Collaborated closely with business stakeholders, analysts, and developers to gather and document detailed business requirements for the integration of the FES application with external vendors. • Analyzed high-level use case documents, business rules, wireframes, visual designs, and rate calculator matrices to extract key information and define comprehensive business requirements.• Worked in tandem with the development team to translate business requirements into functional specifications, ensuring alignment with project objectives. • Conducted thorough stakeholder interviews to understand user needs, preferences, and expectations, and translated these insights into actionable requirements. • Acted as a liaison between business and technical teams, facilitating effective communication and ensuring that business needs were accurately represented in the development process. • Participated in User Acceptance Testing (UAT) for the marketing software rollout, providing valuable insights into user experience and validating that the integrated systems met business requirements. • Collaborated with cross-functional teams to address issues, refine requirements, and ensure that the integration met the business goals.

• Elicited, analyzed, and documented business, stakeholders, and solution requirements for several applications i.e., Electronic Health Record (EHR).• Analyzed business requirements and segregated into high level and low-level Use Cases, activity diagrams and data flow diagrams, using MS Visio. • Analyzed requirements by designing workflow, process flow charts and diagrams, studying system capabilities, writing specifications (process modeling, organization modeling, use cases, etc.).• Facilitated (UAT) User Acceptance Testing, conducted Smoke testing, and managed system integration testing processes to guarantee full satisfaction of product requirements, resulting in a 20% reduction in defect resolution time.• Developed comprehensive training materials and conducted training during the deployment phase of the project, contributing to a 25% increase in user proficiency and successful onboarding.• Assisted the Project Manager with change activities, formulating action plans and working to minimize schedule delay and cost.• Successfully implemented and optimized EHR systems for healthcare organizations, resulting in a 20% increase in efficiency, a 15% increase in patient satisfaction, and a 25% reduction in costs due to reduced paperwork.