- Created/maintained LMS, provided overall operational support for on target, on schedule and on budget delivery of best in class, industry-leading training courses.- Served as a contact point for customer/partner inquiries directly from the customers/partners andalso through customer facing teams, and provided response promptly with accuracy.- Worked closely with both instructors and business development teams in providing advise andrecommendation for the customers’ course enrollment inquiries.- Evaluated success of training programs and recommended improvements to upper management to optimize training effectiveness and ROI.- Worked with central management to identify, plan, address and align training needs.

• Developed and organized overall training registration process, manage credit usage to enhance the clients’ enablement to the product.• Assisted Sales Team in a variety of administration duties, including order process operation, invoicing and documentation.• Collaborated with sales and service teams to continually improve processes and procedures to improve efficiency

• Performed a variety of operations within group to maintain flow of work.• Developed, assisted shooting and edited videos for launching a variety of self-paced cooking programs.• Developed online baking certification courses, evaluated and provided feedback to the students.• Provided written translation as assigned, and review translations performed by others

- Managed team members’ schedule, travel arrangements, expense reimbursements.- Organized helpdesk operation to support inquiries from the partners, created FAQ website pages.

Managed team members’ schedule, travel arrangements, expense reimbursements, documentation.

Managed overall purchasing and returning/replacement process through communication with global vendors (U.S., Taiwan, Hongkong)