- Organizing calendars, scheduling appointments, and setting reminders. • Handling emails, sorting, responding to, and managing email communications. • Data entry and file organization, entering data and maintaining organized digital files. - Posting content, engaging with followers, and monitoring social media platforms. - Conducting research on various topics as needed by the client.

Provide proactive support to customers across all the service channels.Maintain data integrity through accurate inputs/updates to all related systems.Demonstrate continuous improvements in reducing customer efforts through collaboration and data-driven approach.Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.Adhered to quality and service standards to support operational goals.Met deadlines while maintaining high-quality deliverables.

To attract customers by answering service questions; suggesting information about other services. Maintain a high level of professionalism with clients and work to establish a positive rapport with every caller.To resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Customer information in the customer service database during and after each call. Prepare service reports by collecting and analysing customer information.Contribute to team effort by accomplishing related results as needed.