🌟 Visionary Entrepreneur, Leader & Unstoppable Trailblazer 🌟I am a bold, passionate innovator who dares to dream big and relentlessly pursues the impossible. As a 2x founder and Gaming, AI, and EComm visionary, I lead by example, embracing Nelson Mandela's "win or learn" philosophy and constantly pushing boundaries to shape the future.🏆 Esteemed Industry Accolades 🏆• UK Parliament – Mahatma Gandhi Medal of Honour• Wall Street Journal – Lifetime Achievement Award• Forbes.com – Esteemed Contributor and Author• Forbes & Fortune USA – Top CX Professionals of 2022• Forbes India – Top 10 Visionary Business Leaders of 2022• Fortune India – Super 40 Companies & 40 Unstoppable Brightest Minds• Exeleon – 2022 Trailblazing CEOs• CIO Today – 2022 Futuristic Business Visionaries• TIM – Top 10 Unstoppable Business Innovators of 2022• Outlook India – 2021 Inspirational Business Pioneers• Industry Era – Top 10 Transformative CEOs to Watch for 2021• The Silicon Review – Top 50 Game-Changing Companies of 2021• CIO Bulletin – 50 Best Companies on the Cutting Edge🥇 Prestigious Industry Awards 🥇• CCW – Outstanding Customer Experience in Remote Contact Center Strategy• World Series, Global Customer Centricity – Best-in-Class Customer Experience Strategy• North American Customer Centricity – Best CX Strategy Winner & Top 3 in Customer Centric Culture, Business Change or Transformation, Employee Experience• IXCA 21 – Finalist for CX Visionary of the Year, Best CX Transformation, Best CX Strategy• Peer Awards – Innovating Customer Engagement with Technology, Masterful Customer Engagement Strategy• Frost and Sullivan – Exceptional CX Strategy & Coveted Mary Poppins Award• International Resilience Awards – Unparalleled Culture of Excellence
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GamingIqorSan Mateo, Ca, Us -
ChairpersonLinda'S Electric Quilters Jan 2024 - PresentUsI lead the board of our family owned quilting, sewing, and craft business at Lindas.com. Since my tenure was tripled the business revenue and value. -
Chief Cx OfficerChief Cx Officer Jul 2018 - PresentThe heart of every company is their customer. The Chief CX Officer brand helps leaders across the world elevate their customer experience and deliver proven Lifetime Customer Value. In my fractional roles I have delivered LTV > $50M in value to my clients
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Strategic AdvisorImmortal Studios Jan 2022 - Jun 2024Los Angeles, Us -
Chief Cx Officer And Md Of GamingArise Nov 2021 - Jan 2024Miramar, Florida, UsI ran Arise Gaming and Consulting services verticals that operate on a digital platform providing on demand services for Game Testing, Community Management & Moderation, along with Player Support. They have a global network and can meet price points and language requirements as needed. They are providing these services today for AAA, Web 2 & 3 and Indie publishers and developers. -
Co-Founder And Ceo (Acquired By Arise)Officium Labs Jul 2019 - Nov 2021San Mateo, UsWe Create Gaming Superfans. We are proud to have delivered a 20x investor return in 2 years. -
Vp Of Customer SuccessForte Labs, Inc Sep 2018 - Sep 2019San Francisco, Ca, UsI was the customer success leader who helped deliver Forte's mission to upgrade the games industry with seamless and accessible blockchain technology that benefits players and developers. Forte is doing this by building, incubating, and funding the most promising decentralized products and solutions. -
Vp Of Player Retention And Customer ServicesKabam Jun 2016 - Sep 2018Vancouver, British Columbia, CaI was the customer success leader who focused on a simple mission: "Keep our players playing the game." I led and empowered a great set of leaders who were zealous in finding ways to engage, help, and win our players' hearts every day. My ethos was that happy and empowered employees = happy and engaged players. -
Vp Of Customer ServicePostmates Inc. Dec 2014 - May 2016San Francisco, California, UsI was the customer success and operations leader responsible for expanding from 12 US markets to 43. Under my leadership, my team succeeded in dramatically improving response times, customer satisfaction, courier satisfaction, delivery quality, and overall operational performance across the board. I had the great opportunity to work with an amazing group of individuals who built the operational framework that helped the company move into its next stage of growth. -
Director - It End User Customer ServicesAutodesk Jan 2013 - Nov 2014San Francisco, Ca, UsI was the customer success leader who transformed the end-user experience from a 1980s brick-and-mortar support shop to an anytime, anywhere, and any-device productivity powerhouse. True success came by changing mindsets and rebuilding everything in IT from the customer’s point of view—customers such as developers, designers, engineers, and sales folks.These were my key areas of focus: Real Time Collaboration and Conferencing, Device, Mobile, Information Remote Access, Apps, Storage, Security, Social, and BYOD. I concentrated on building a cohesive mobile-first experience that paralleled what our customers would expect from consumer companies like Apple, Twitter, Google, Amazon, and Facebook—giving them one experience they could count on to deliver them value each and every day.To deliver the results in these areas, my team engineered, deployed, and ran services using ITIL service management combined with Agile scrum methodology. Our focus was to help our customers reach their full productivity capability every day through self-service, training, adoption, usage, and satisfaction of their tools and services. -
Senior Director Customer Insight & Advocacy EmeaSymantec Sep 2011 - Jan 2013San Jose, California, UsI was the customer success leader responsible for customer advocacy and EMEA enterprise partner support. The idea was to change the way we treated customers after the sale. We felt it wasn't good enough to make a sale and then hope the customer adopted and used the service. We needed to help the customer understand the true value of what they purchased and really know how to use the products. We also needed to ensure they knew they could always come to us with big issues. If a customer success formula starts with the sale, then our focus was to drive adoption, ensure satisfaction, and deliver what was needed to retain our customers. This would have long-lasting benefits for the company and also build a lifetime of loyalty from our customers. -
Senior Group Manager - Global Outsourcing ServicesMicrosoft Jan 2007 - Sep 2011Redmond, Washington, UsI was the customer success leader responsible for a regional end-to-end procurement organization that delivered services for Windows, Office, SDA, SMB, Enterprise, and Cloud support businesses of $153M annual spend. We aimed to be a different type of procurement team. We took the seemingly boring numbers, contracts, and process and harnessed them to provide real value to the company by creating a customer-centric procurement decision approach. Our aim was not just to save money or sign contracts but to ensure that whatever we did drove significant customer value. This approach changed how we decided to source things, how we negotiated, and how we managed our vendor supplier base. -
Director Of Customer Service And Sales OutsourcingMonster Worldwide Jul 2005 - Feb 2007Weston, Ma, UsI was the customer success leader responsible for building the business, consumer service, and sales outsourcing organization. I implemented key strategic changes in training programs, improved recruiting, and implemented the COPC benchmark philosophy. Additionally, I introduced Six Sigma analytics that allowed for robust continuous improvement tailored to specific customer needs. These changes drove management process improvements through the introduction of forecast models, call-flow mapping documents, sourcing strategies, sales influencers’ incentives, virtual teams, and an employee commitment system. These were instrumental in establishing formal HR policies, job descriptions, pay scale, and annual written performance reviews. The full P&L responsibility of this business is $25M annual spend, including 6 FTE direct reports, 1000 employee organizations. -
Css Finance Office - GamingMicrosoft Apr 2002 - Jun 2005Redmond, Washington, UsFinance owner for the CS and MSN $45M P&L's across Microsoft US services division.
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Workforce Management OfficeConvergys Corp. May 1999 - Mar 2002Call Center Workforce Management owner of all forecasting, scheduling, and command center activities for CVG, spanning across the globe with scope that covered 3,000 employees who worked on Microsoft Windows, Office, and Enterprise product families.
Jonathan Shroyer Education Details
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University Of PhoenixManagement
Frequently Asked Questions about Jonathan Shroyer
What company does Jonathan Shroyer work for?
Jonathan Shroyer works for Iqor
What is Jonathan Shroyer's role at the current company?
Jonathan Shroyer's current role is Gaming.
What schools did Jonathan Shroyer attend?
Jonathan Shroyer attended University Of Phoenix.
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