Mark Allen Email & Phone Number

Austin, Texas

Austin, Texas Metropolitan Area

São Paulo, Brazil

Directed go-to-market activities including solutions engineering and product marketing for generative AI and machine learning projects.Created and led Solutions Engineering team in North America. Motivated team to set high standards for themselves resulting in a closure rate increasing from 45% to 82%.Collaborated with Product and Engineering teams to shape the vision for new generative AI product and closed 182% of goal in the product’s first quarter.Successfully led signing of new partnerships with AWS, Microsoft Azure, Google, Elastic, Alibaba and others.

Austin, Tx

Led and grew all customer-facing teams, orchestrating significant improvements in customer satisfaction, retention, and end user adoption. Considered the company’s primary product and customer expert - partnered with other executives on customer needs and go-to-market strategy.Created and led Sales Engineering, Customer Success, Product Marketing, Sales Enablement, Onboarding and Technical Support teams. My teams implemented process and programs that drove net retention from 72% to 102%.Drove customer support from 8hr+ response times to under 3m, increasing customer satisfaction from 62% to over 98% - unheard of in the industry.

Redwood City, California, United States

Took a short break from Sales Engineering. Recruited by the Chief Marketing Officer to build Product Marketing.Coordinated and drove all go-to-market strategies. Lead cross functional team collaboration with Engineering, Product, Sales Engineering, Sales and Marketing teams.Creation of company messaging and positioning, including datasheets, joint solutions briefs, website, and other key marketing collateral.

Austin, Texas, United States

Austin, Texas, United States

Austin, Texas, United States

Austin, Texas, United States

Austin, Tx

Served as the escalation point for Datacenter Technicians and Tier III System Administrators who monitored and maintained over 700 servers in a heterogeneous environment and 3 large remote campuses.Technologies included: Active Directory 2003 – 2008, DHCP, DNS, Group Policy, WSUS and a multitude of other Windows-based services. Dell PowerEdge (2450-current) and Dell Blade (M1000e & M900) servers, VMware ESX &ESXi, Exchange 5.5 – 2007, SQL Server 7 – 2008R2, Windows Server 2000 – 2008 R2, EMC CLARiiON cx700 & cx300, Symantec NetBackup 6.5, CA UniCenter r11.2, SNMP Configurations & Microsoft SCOM/SCCM 2007.

Austin, Tx

Responsibilities:Responsible for all technology for a law firm of 80 attorneys and 100 support staff in Austin and Houston.Exclusively delivered trial and pretrial support services for cases going to court. Created war rooms for mediation.Managed all aspects of in-house network and managed a 4 person staff responsible for keeping all technology, from desktop support to network architecture to legal data intelligence.Achievements:Made IT a profit center by offering Litigation Support Services to attorneys within and outside our firm.Implemented terminal server for secure dial-in. This allowed attorneys and support staff to work remotely and securely in a time when other companies didn't understand remote work.

Austin, Tx

Redding, Ca

Austin, Tx