Chiegeonu Bello Email and Phone Number
I am a passionate and results-driven Customer Support Specialist and Executive Virtual Assistant with over 5 years of experience in delivering exceptional service and support to clients. My mission is to help businesses thrive by enhancing customer satisfaction and streamlining administrative processes through;🔹 Customer-Centric Approach: I excel in building strong relationships with clients, ensuring their needs are met with empathy and efficiency. By actively listening and understanding their concerns, I create tailored solutions that foster loyalty and trust.🔹 Expertise in Remote Support: As a Virtual Assistant, I manage diverse tasks ranging from email management and appointment scheduling to CRM management and social media engagement. My proficiency in tools like Slack, Trello, HubSpot, and Freshdesk allows me to enhance team collaboration and maximize productivity.🔹 Problem Solving & Multitasking: I thrive in fast-paced environments, handling multiple inquiries while maintaining a high level of service quality. My ability to prioritize tasks ensures that deadlines are met without compromising customer satisfaction.🔹 Data-Driven Insights: I leverage analytics to monitor support metrics, identifying trends and areas for improvement. By utilizing data, I develop strategies that enhance the customer experience and streamline operations.🔹 Adaptable & Eager to Learn: I stay updated on industry trends and best practices, continuously seeking opportunities for professional development. My goal is to apply my knowledge to help organizations succeed in an ever-evolving marketplace.If you’re looking for a dedicated professional who can enhance your customer support and streamline your executive tasks, let’s connect. Together, we can elevate your business operations and create exceptional experiences for your clients.
-
Administrative Support SpecialistLemtri ServicesAbuja, Federal Capital Territory, Ng
-
Business Development And Operations AssociateRedville Group Feb 2024 - PresentTexas, United States• Nurtured long-term relationships with key clients, leading to increased client loyalty and repeat business.• Achieved a 20% renewal rate for existing contracts by consistently meeting client needs and expectations.• Streamlined client onboarding, reducing onboarding time by 40% and improving initial client satisfaction.• Implemented process improvements, increasing overall productivity by 50%.• Coordinated cross functional teams to deliver projects on time and within budget, achieving a 50% improvement in project delivery timelines.
-
Remote Account OfficerReactor Constitution Ltd Sep 2021 - Dec 2023Nigeria• Reconciled 45% of outstanding accounts within 2 weeks, ensuring financial accuracy.• Managed departmental budgets, reducing unnecessary expenses by 60%.• Generated accurate financial reports, contributing to informed decision making by senior management.• Conducted variance analysis, improving financial accuracy by 100%.• Maintained strong client relationships, leading to a 99% client satisfaction rate.• Streamlined invoicing processes, reducing invoicing time by 95%, leading to quicker payment cycles.
-
Customer Service/ Relationship Success ManagerUnion Bank Of Nigeria Dec 2019 - Aug 2021Nsukka, Enugu, Nigeria• Consistently maintained a customer satisfaction score of 98% through prompt and effective resolution of customer inquiries and issues.• Decreased average response time to customer queries by 88%, resulting in faster issue resolution and improved customer experience.• Achieved a 100% first-contact resolution rate by effectively addressing customer concerns without the need for follow-ups, enhancing customer satisfaction and loyalty.• Developed and delivered training programs for new support staff, improving team performance and reducing the onboarding time by 78%.• Managed and resolved 60 support tickets per day/week, ensuring timely and accurate resolution of customer issues.• Successfully retained 80% of key clients by providing personalized support and building strong relationships, leading to repeat business and increased client loyalty.• Implemented proactive engagement strategies, resulting in a 99% increase in client satisfaction scores and a reduction in client churn.• Identified opportunities for upselling and cross-selling during client interactions, contributing to a 40% increase in revenue.• Established a feedback loop with clients to gather insights and improve service offerings, leading to improvement in overall client satisfaction.• Developed and maintained long-term relationships with key clients, resulting in an 80% increase in client retention and referrals. -
Direct Sales Agent/ Product Marketing SpecialistUnion Bank Of Nigeria Sep 2017 - Dec 2019Nigeria• Consistently exceeded monthly sales targets by 35% through effective prospecting, product knowledge, and closing techniques.• Ranked among the top 50 sales agents in the region, contributing to 62% in revenue quarterly.• Successfully acquired 85 new clients within one month, expanding the customer base and increasing market penetration.• Contributed to increase in revenue by identifying and capitalizing on new sales opportunities within existing and new markets.• Maintained a 98% customer retention rate by providing exceptional service and building strong relationships, leading to repeat business and referrals.• Generated 32% of new business through client referrals, demonstrating trust and satisfaction in the services provided.• Achieved a 100% customer satisfaction rating, based on feedback from post-sale surveys, by delivering personalized service and addressing client needs.• Expanded sales territory, leading to increased brand visibility and capturing new market segments.• Established and nurtured strategic partnerships that resulted in 87% more leads and increased sales opportunities.• Developed and implemented a targeted sales strategy that increased lead conversion rates by 94%.• Increased average transaction value by 57% through effective cross-selling and upselling.• Identified and implemented process improvements that reduced the sales cycle by 48%, enabling quicker deal closures.
-
Executive Administrative Assistant/Sales And Service ExecutiveUnion Bank Of Nigeria Nov 2016 - Aug 2017Nsukka, Enugu, NigeriaCross-selling and adequately sensitizing customers of the Banks product and e-channels. This, I executed and achieved over and above the set targets within the expected duration.Diligently organized training for a detailed exposition of the features of the Banks mobile and online applications for colleagues within my branch of assignment.Enrolling the customers in these respective channels and reliably informing customers of notable changes that were made on the applications from time to time.Interphasing with customers within Bank and through phone calls.Professionally handled customers' requests and enquiries with a view to providing solutions to their banking needs within the stipulated time.
-
Human Resources AdministratorTopels Valuers Aug 2014 - Jul 2015NigeriaEffectively managed sourcing and recruitment processes, bearing in mind the company’s culture.● Processing payroll and ensuring 100 percent accuracy in details provided for each staff on a monthly basis.● Keeping and updating records of all the employees.● Responding to complaints by employees and giving a feedback and ensuring necessary corrections are affected.● Managing the health insurance of the staff● Preparing and seeing to the regular training of the staff to ensure compliance to the company’s policies.
-
Customer Success Specialist/Hr AdminTalent Foods Jun 2008 - Sep 2013Enugu, NigeriaDeveloped healthy customer relationships, which enhanced stickiness to the establishment.Evaluates and analyze customer needs and proactively satisfy those needs.Building trust and transparency with Clients.Promote customers' loyalty and act as an advocate between the establishment and customers.Highly encouraged cross-sell and upsell of products to the customers, to enhance optimum satisfaction to the customers.Oversee all stages of candidate experience (including application, interviews and communication)Participate in and host recruitment events to drive awareness of our company's vacancyMeasure key recruitment metrics, like efficiency and ability to handle customers adequately.Selection process and onboarding of employed staff and training of the ones recruited.
-
Siwes Trainee (Industrial Training)Federal Housing Authority, Abuja Mar 2012 - Oct 2012Abuja, Federal Capital Territory, Nigeria• Assisted in organizing and maintaining project documentation, improving accessibility and reducing retrieval time by for project teams.• Contributed to the preparation of progress reports for ongoing housing projects, ensuring accurate and timely updates were provided to senior management.• Participated in field surveys and data collection for housing projects, contributing valuable insights that supported project planning and decision-making.• Gained hands-on experience in using AutoCAD for drafting and designing housing layouts. • Assisted in conducting site inspections, identifying potential issues and reporting findings to the project engineers, which helped in mitigating risks and ensuring project quality.• Developed skills in analyzing blueprints and construction plans, which enhanced understanding of architectural and engineering concepts.• Improved office efficiency by organizing and digitizing 80% of the project files, which streamlined the document management process.• Provided administrative support for meetings, including scheduling, minute-taking, and follow-up on action items, ensuring effective communication and project coordination.• Worked closely with architects, and administrative staff, contributing to a collaborative environment that enhanced project outcomes.• Supported the project team in identifying and addressing minor issues during project execution, contributing to the successful completion of tasks within deadlines.• Demonstrated a proactive learning approach by seeking opportunities to understand various aspects of housing project management, leading to a deeper knowledge of industry practices.
Chiegeonu Bello Education Details
Frequently Asked Questions about Chiegeonu Bello
What company does Chiegeonu Bello work for?
Chiegeonu Bello works for Lemtri Services
What is Chiegeonu Bello's role at the current company?
Chiegeonu Bello's current role is Administrative Support Specialist.
What schools did Chiegeonu Bello attend?
Chiegeonu Bello attended University Of Nigeria, Nsukka.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial