Chieh Lin Email & Phone Number

Taiwan

Taiwan

London, England, United Kingdom

-Respond promptly and accurately to customer inquiries and requests across various online platforms. Handle bug-related customer complaints professionally.-Understand customer needs and negotiate with relevant departments to assist in product optimization.-Manage customer identity verification reviews and assisting in improving verification standards and related operational processes.

Taipei City, Taiwan

-Responsible for restaurant reservations, monitoring to guest emails and email inquiries.-Deal with the administrative affairs of food & beverage office.-Assisted in document translation and oral translation for the Japanese staff members on the conferences.-Coordinating the project between supervisors and each department in order to lead the information and progress goes smoothly and correctly.-Assisted in the translation of Japanese catering copywriting on the hotel’s official website.-Undertook a cooking competition for the kitchen due to inspire the team work and the innovation of the cuisine.-Arranged and filed data efficiently by using reservation and Point of sale system.

Nagano, Japan

-Deal with customer reservation procedures and guest local travel arrangements.-Reduced misunderstanding and complaints caused by insufficient language understanding between the hotel and the guests.-Assisted in managing various hotel documents and categorising booking schedules.-Held entertainment events for the guests and take care for any potential need and requirements.-In charge of analysis and collected foreign customer’s feedback of hotel in order to promote the hospitality.

Tokyo, Japan

-Prepared and served meals and drinks.-Responsible for cashing duties and store cleaning.-Able to serve smoothly during rush hour and responding to customer needs.

Bachelor'S Degree, International And Intercultural Communication

-Learned theoretical and practical knowledge related to multiculturalism and racism. -Studied short-term abroad program in order.

Exchange Student Program, English Language And Literature, General