Zoe Thomas Email & Phone Number

- Supported 100+, multi-million dollar projects during the commercial ground-up construction and development process by collaborating with PMs and Directors across the United States resulting in 35 new locations in 2023.- Assisted the PM in requirements gathering, project scoping, and project planning and maintained documentation of project plans, timelines, milestones, and budgets.- Developed a tracking tool for directors to effectively track the project lifecycle and to incorporate data-driven practices in future projects resulting in improved accuracy in forecasting and dynamic decision making.- Identified cause of project obstacle and drove resolution resulting continuation of projects that had been stalled for months.- Solved challenging project development tasks through detail-oriented execution and persistence resulting in maintaining the project timeline.- Assisted with the onboarding process and trained new PMs onto Procore and Inspyrus softwares and onto team processes.- Developed a standard contract process and resources for all PMs to clarify and expedite execution of master service agreements and project work orders for internal teams and external stakeholders.Invoice coding and managing financial systems to ensure accurate and timely payments, monitor budgets, prepare monthly expense reports.

- Scheduled appointments and kept schedule on track. Welcomed and prepared customers for treatments or checkups ensuring their comfort. - Selected and set up instruments, equipment and material needed. - Provided oral hygiene and post-operative care instructions. - Maintained accurate patient records. - HIPAA and OSHA Compliance

Taipei, Taiwan

• Organized 5-7 international conferences in Japan, Singapore, Taiwan, and USA per year and processed 50-200 customer registrations per conference• Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and day of event coordination in different countries• Cooperated with IT team to build a new customer relation management system• Led marketing team, created and implemented the organization's loyalty program through building customer database and conducting customer segmentation• Cultivated customer loyalty, promoted repeat customers and improved sales by 15-20%• Managed administrative logistic of events planning, including contract signing, fee collection, event booking and event promotions

Dental Assisting Certificate

Dental Radiography, Operatory Preparation, Infection Control, Four-Handed Dentistry, HIPAA and OSHA Compliance

Bachelor Of Science - Bs, Hospital And Health Care Facilities Administration/Management

Activities and Societies: • Public Relations of Graduate Student Association of Chang Gung University • Secretary of Student Association.