Stephen Hsiao Email & Phone Number

Campbell River, Bc, Ca

Kamloops, Bc, Ca

Kamloops, British Columbia, Canada

Full-service franchise hotel with 89 guest rooms•Responsible for all aspects of hotel operation •Work closely with owner, restaurant partner and staff in maintaining team effectiveness •Provide leadership and strategic planning to team •Manage crisis and resolve operational difficulties

• Represented as Hotel Experience Champion at one of IHG’s full-service hotels• Led daily front office and housekeeping operations• Coordinated in sales, contracts and group bookings • Managed account receivables, staffing and hotel administration

• Led the front desk team in executing the IHG brand standard while promoting loyalty programs • Managed guest reviews, resolved complaints and successfully improved guest satisfactory • Resolved reservation issues, secured payments, and managed overbookings

•Provided a fair and consistent test environment and resolved technical difficulties •Facilitated successful test deliveries and executed test centre operations during Covid restrictions •Maintained test security protocols and reported issues •Screened test takers and verified relevant details before permitting entry to the test centre

Kamloops, British Columbia

• Assisted 200+ online and on-campus graduate students with their course work and research projects• Operated an online appointment system, drafted weekly announcements, and composed end-of-semester reports• Invited a guest speaker to co-present in a workshop • Led weekly academic workshops and presentations

Kamloops

• Co-authored a newsletter article for a research project titled “Minding the Gap: Helping K-12 ELLs Transition to University”• Composed surveys, created a conference poster, and co-presented at a conference• Facilitated students and cooperated with school district teachers and university professors in student orientations and class exchange

Hsinchu County/City, Taiwan

• Certified by the National Conscription Agency and Ministry of Education in Taiwan • Supervised and committed monthly visits to 20+ servicemen in K-12 district schools • Directed projects, including creating training manuals, producing documentary videos, and planning and executing events• Assisted daily English teaching and curriculum design

Master Of Education - Med, Educational Leadership And Administration, General

Activities and Societies: Graduate Teaching Assistant, Research Assistant Research project: Transforming Leadership through Arts-Based.

Bachelor Of Fine Arts - Bfa, Fine And Studio Arts

Activities and Societies: BFA Society, Visual Arts Student Association Graduating Project: Cultural Walker