Managed and maintained two working bookstores.Responsible for inventory stock, event coordinating, staff management, and customer service.Supervised staff in assisting in customer service, ordering books, supplies, and related merchandise; arrange advertising materials; as well as oversee the planning, supervision, and maintenance of stock and inventory.Oversaw the receipt and transfer of cash receipts, pricing merchandise, ensuring the store is profitable by increasing sales and keeping costs low.Increased sales and market penetration by offering diversity in the products.Resolved complaints and escalated issues in a timely and satisfactory manner.Motivated and empowered associates through strong communication, change management an lcear direction in order to maintain alignment with strategic direction.Trained all staff to adhere to consistent company standards and customer service etiquette. Oversaw maintenance of inventory systems and current POS inventory control.Displayed new merchandise, as well as expanded selections of existing product lines.Verified accuracy of inventory and sales reporting and current stock of books, crystals, and other merchandise as needed.Communicated important store issues and performance to Shop Owner.

Perform therapeutic massages of joints and soft tissues on IFBB body builders and professional athletesPerform assessment of range of motion and muscle strength; propose and implement client therapy plansMassage and knead muscles and soft tissues to provide treatment for medical conditions, injuries, or wellness maintenance

• Maintain an updated schedule of all appointments. •Handle any cancellations or rescheduling requests. •Maintain an inventory of available supplies. •Resolve guest complaints or issues.•Analyze weekly and monthly revenues and appointment bookings.•Order new products and supplies as needed. •Prepare monthly budget and tracked salon expenses.•Interact daily with customers to ensure an optimal level of customer satisfaction. •Work with owner to develop marketing and promotional strategies.•Track available inventory and reordered supplies and products.

•Attract and establish a client relations business stream and high value VIP clientswithin personal shopping expertise and parameters•Work closely with the Customer Service Manager to ensure daily operations and functions are carried out within the customer service department, whilst adhering to policies and procedures•Be extremely knowledgeable and aware of market trends and local competitors•Build and maintain strong rapport with clients to drive sales, affiliated sales and repeat business•Attract and develop VIP and high net worth clients to Ted Baker London by building relationships and rapport•Partnering with colleagues (where necessary) to successfully close sales•Provide expert advice to assist clients across all categories•Personally identify new opportunities and avenues to drive individual sales and implement new business development•Consult with customers to meet their specific requests•Support with the development of store sales associates, coaching on selling techniques and providing expert advice to encourage cross and up-selling.

Assist the Spa Manager and Spa Supervisor with inventory and continuethe organization of all massage products for the spa, as well as providing an outstanding spa experience that exceeds the goals and expectations of Vail Cascade Resort and Spa guests.

Assess the needs of each client individually, and design specificsessions based on client's individual needs through a variety ofeffective massage techniques in accordance with the Fairmont standard.

Assess the needs of each client individually, and design specific sessions based on client's individual needs through a variety of effective massage techniques.

Assess the needs of each client individually, and design specificsessions based on client's individual needs through a variety of effective massage techniques.

Assess the needs of each client individually, and design specific sessions based on client's individual needs through a variety of effective massage techniques.

Assess the needs of each client individually, and design specific sessions based on client's individual needs through a variety of effective massage techniques.