Chiew Hoon Ng Email & Phone Number

Great Toronto Area, Canada

• Serve as the executive key point person by coordinating administrative tasks, project support, and other facets of the company including grant applications, HR policies and updating website content in WIX platform..
• Follow attainable project timelines and keep teams on task to complete milestone accordingly to schedule for office renovation & move and project to build Asia Pacific Peace Museum
• Coordinate fundraising event by joining Scotiabank Toronto Waterfront Marathon resulting in as the Winner Charity (Prize $6,000) with the Largest Average Amount Raised ($125,935.00 - 11 Fundraising Participants)
• Update donation records and prepare tax receipts with Basic Funder software, prepare donor reports & account reconciliation with Microsoft Excel for management review in order to make in-time decision
• Successfully coordinate board meetings and annual general meeting for 14 board members, prepare meeting agenda and publish accurate minutes of the meeting
• Reached out to and made deals with new office supply providers and contractors, save costs near to $10,000

Greater Toronto Area, Canada

• Created operation procedures to help worker carry out routine operations and standardize the processes
• Assisted various teams with change by communicating new improvement plans & expectations which increased work productivity
• Assisted in hiring, interviewing, recruiting, training and mentoring new staff, resulting in improved performance which subsequently increased efficiency of the workplace
• Translated for patients, doctors, insurance adjusters and lawyers, which enabled excellent patient relations and strengthened patient rapport
• Recognized for outstanding organization, accuracy and efficiency in verifying insurance benefits, updating patient data, submitting treatment plans and claims on time and routing documents to appropriate

• Proactively anticipated both management and customer needs to ensure their seamless and positive experience
• Translated documents & acted as an interpreter to ensure customer satisfaction and resolved customer queries
• Identified and recommended changes to the existing processes to improve accuracy, efficiency and responsiveness of customer service department

Barrie, Ontario, Canada

• Validated & reviewed new applications on time and increased the number of students enrolled
• Handled new intake students, responded student’s queries to effectively resolve student issues
• Isolated data for analysis & generated reports with Microsoft Excel for management to make business decision
• Coordinated agent visits / alumni & updated agent info, setting up training appointments
• Assisted and worked closely with Regional Manager and the In-Country Representative in Saharan Africa

Barrie, Ontario, Canada

• Scan goods, key-in the correct product codes and collect payments
• Handle cash, debit or credit transactions with customers, ensuring pricing is correct
• Count money in cash drawers at the beginning and end shifts
• Resolve customer complaints, guide them and provide relevant information
• Answer customer’s queries and pleasantly deal with customer to ensure satisfaction
• Greet customers when entering and leaving establishment, maintain clean and tidy checkout areas

Malaysia

• Worked as the secondment role for 6 months in Downstream Customer Operations Excellent (Project Deployment Team)
• Handled office relocation project for expansion of 2018 headcount, reviewed & utilized office space and re-consolidated teams in the same location
• Worked closely with the Operations Managers and team leaders, operations teams, Facility Management, IT Manager & IT support staff, 3rd-party movers prior and post go-live of the project

Malaysia

• Worked closely with the local project team, virtual teams in NL, UK, US, Supplier PMOs team (AT&T, HP, and T-Systems) globally
• Ensured the infrastructure projects were delivery accordingly to Shell standards and the supplier’s contract
• Assigned & handled team functional mailbox and answered related inquiries
• Validated the infra request, performed Project Proposal QA check, sent Corporate Approval to the requestor, issued Notification of Order to the supplier, registered the approved infra project in the related admin tools
• Prepared project reports for the Shell Customers, Businesses, and Supplier PMOs
• Analyzed, manipulated data from different sources for reporting and answered the query

Malaysia

• Prime person in Malaysia that raised leased line (circuit) order with local service providers and validated invoices. Reported virtually to 2 team leaders in NL
• Maintained tracking spreadsheet
• Ensure accuracy and efficiency in cost recovery execution from the OUs
• Prepared monthly accruals on cost and credit accruals on revenue to Finance
• Worked closely with service providers in resolving order & billing discrepancies
• Supported ac-hoc queries from Regional Service Manager & OUs

Malaysia

• Validated the details in request forms and ensured request raised was correct
• Handled functional mailbox and answered queries from requestors
• Ensured late requests or tasks were handled appropriately
• Proactive to lead work activities in a virtual team with large amounts of key stakeholders in STO, being based in Leidschendam, NL.
• Key player in the creation of new request and continuous improvement

Post Graduate Certificate, Project Management

B.Sc. (Hons) In Computing

Honour Degree Program that Partnership between Staffordshire University-UK & APIIT College.