Chifaun A.

Chifaun A. Email and Phone Number

Cybersecurity Professional | Penetration Testing & IAM Specialist | Cloud Security (AWS) | Bridging Technology and Security Solutions @ Alliant Systems
Chifaun A.'s Location
Irving, Texas, United States, United States
About Chifaun A.

Results-driven IT professional with a passion for advancing organizational security and operational efficiency. With a solid foundation in cybersecurity awareness, business analysis, and technical solutions, I bring a proactive approach to protecting critical digital assets in today’s rapidly evolving threat landscape.As a CySa+ certified professional, I am also pursuing PenTest+ and AWS certifications as well as enhancing my expertise through hands-on experience with platforms like TryHackMe and Forage. These experiences solidify my practical understanding of key security principles, methodologies, and cutting-edge tools.Committed to continuous learning and professional growth, I am eager to contribute my skills in penetration testing, identity and access management, and cloud security to help organizations fortify their defenses and mitigate cyber risks effectively.

Chifaun A.'s Current Company Details
Alliant Systems

Alliant Systems

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Cybersecurity Professional | Penetration Testing & IAM Specialist | Cloud Security (AWS) | Bridging Technology and Security Solutions
Chifaun A. Work Experience Details
  • Alliant Systems
    Senior Technical Services Representative
    Alliant Systems Aug 2024 - Present
    Irving, Texas, Us
    - Managed software conversions, onboarding, and upgrades, contributing over 100 hours of project management.- Resolved escalated technical tickets, ensuring minimal downtime and improved customer satisfaction.- Collaborated with teams to enhance system security and implement robust IAM solutions.
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  • Alliant Systems
    Technical Service Representative
    Alliant Systems Jul 2021 - Aug 2024
    Irving, Texas, Us
    - Planned and executed solutions for application and database performance issues, meeting SLA requirements.- Conducted SQL server migrations with a focus on security and reliability.- Delivered virtual and in-person customer training, emphasizing cybersecurity best practices.- Performed quality testing, reducing post-release issues by 20%.- Trained and mentored new hires, facilitating rapid team integration.
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  • Theitsupportcenter, Llc
    Certified Tech Advisor
    Theitsupportcenter, Llc Mar 2021 - Jul 2021
    West Conshohocken, Pennsylvania, Us
    - Delivered technical support, troubleshooting software and hardware issues with a 95% first-call resolution rate.- Implemented cybersecurity principles for identity and access management, enhancing system security.- Partnered with cross-functional teams to streamline access management workflows, adhering to stringent protocols.
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  • Southwest Airlines
    Customer Relations Senior Representative
    Southwest Airlines Aug 2018 - Aug 2020
    Dallas, Tx, Us
    • Effectively addressed post-travel customer concerns to increase customer satisfaction via phone, email, and social media.• Implemented performance-enhancing training for help desk representatives through the analysis of call trends.• Played a pivotal role in work function transition, ensuring seamless process changes within the team.• Utilized strong problem-solving skills and effective communication to determine win/win solutions for customer concerns while maintaining regulatory compliance.
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  • Southwest Airlines
    Customer Relations Representative
    Southwest Airlines Feb 2017 - Aug 2018
    Dallas, Tx, Us
    • Handle Customer inquiries and concerns received via incoming call and in writing.• Quickly identify and effectively resolve Customer issues that have been elevated within the Company.
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  • Make Corporation
    Customer Relations Representative
    Make Corporation May 2016 - Feb 2017
    Oakbrook Terrace, Il, Us
    • Utilized effective communication and needs analysis to reach win-win solutions for customer concerns.• Demonstrated a strong commitment to regulatory compliance by employing effective communication and needs analysis to resolve post-travel customer concerns.
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  • Verizon
    Customer Service Consultant
    Verizon Feb 2011 - Feb 2016
    Basking Ridge, Nj, Us
    • Enhanced upsell revenue through order negotiations and technology upgrades.• Improved customer retention by resolving billing inquiries and offering technical support.• Reduced onboarding time through the development of training materials and the facilitation of new hire training.• Demonstrated strong negotiation and problem-solving skills through order negotiations and technology upgrades for both new and existing customers.• Provided Tier 1 technical support for customers internet and hardware, escalating as needed.
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Chifaun A. Education Details

  • Hampton University
    Hampton University
    Psychology

Frequently Asked Questions about Chifaun A.

What company does Chifaun A. work for?

Chifaun A. works for Alliant Systems

What is Chifaun A.'s role at the current company?

Chifaun A.'s current role is Cybersecurity Professional | Penetration Testing & IAM Specialist | Cloud Security (AWS) | Bridging Technology and Security Solutions.

What schools did Chifaun A. attend?

Chifaun A. attended Hampton University.

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