Felix Xu Email & Phone Number

Surrey, Bc, Ca

Surrey, British Columbia, Canada

1 .Providing excellent, professional, friendly and engaging customer service.2. Developing strong multi-tasking skills by answering inquiry calls, proceeding transactions, receiving and counting inventories.3. Assisting cashier counters to carry on smooth work, replenishing supplies at the counters and addressing needs from cashiers.4. Managing cash/card transactions in a fast-paced environment while maintaining a friendly attitude and approach towards them.5. Resolving customer complaints and conflicts under pressure, guiding them through effective communication that led to increased customer satisfaction.

Vancouver, British Columbia, Canada

1. Performed administrative duties such as data entry, scanning, tax filings, making sure the filings are completed within two days after receiving the signature from the clients.2. Set up various tax projects which are assigned to the tax preparer in accordance with the manager’s request, including sending the tax documents from the clients to the preparer and manager within one day after receipt of those to ensure a smooth workflow according to the schedule.3. Monitored the inbox and responded to the clients properly and timely whenever the clients have any issues.4. Sent the invoices to the clients and asked the clients to make the payment on time as well as clear the receivables when the payment is received.

Hangzhou, Zhejiang, China

1. Visit communities to maintain cooperative relationship.2. Seek for new customers and learn about the satisfaction of the registered customers for the products they are using.3. Sign contract and activate service of the customers on broadband, fixed-line telephone, etc.

Bachelor'S Degree

Activities and Societies: Volunteer to serve as a guide, user and general assistant for an opening ceremony of exploreASIAN. The VIPs.

Accounting