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Operations and Technology Leader | Global Transformation | Risk Management |M&A | Anti Money Laundering | Data Center Operations | Offshore Delivery | Information SecurityChris is a proven Global Operations and Technology leader, Chief Information and Operations Officer (CIOO) and Board Member with deep experience in financial services. He is an expert in transformations, acquisitions and divestitures and builder of technology and data solutions that distinctively improves customer and employee experience. Chris is an authentic leader and team builder, who champions customer centric engineering with a unique focus on risk management. As Chief Operations and Information Officer of MUFG Americas, Senior Advisor to CEO and direct report to MUFG Global CIO (2019–2022), Chris rebuilt and strengthened the Operations, Technology, Information Security and Risk Management Teams. He established strong working relationships with leading executives in Tokyo and New York. Managed a $1.3B financial plan with 1.2% variance to forecast and a 4% variance with corporate challenges supporting 6,000 employees warded a patent for a new approach to manage information security risk and reduced time-to-market by 50% through creation of a Joint Application Development Center. In prior leadership roles at U.S Bank and Bank of America, he also implemented $5B of investment in modernization of Lines of Business and Technology, designed and implemented a proprietary solution for Riegle-Neal Interstate Banking in 13 months, managed 36 cash vaults and reduced operating expense by 27% with zero technology investment.Chris started his financial services career with Shawmut National Bank’s MBA Program and previously served in the US Army. He transformed the deployment methodology of the 2nd Ranger Battalion, resulting in deployment anywhere in the world within 24 hours. His approach was validated in U.S. Air Force exercise and adopted by all three Ranger Battalions. He earned an MBA from Pacific Lutheran University, while serving on active duty, and a Bachelor of Science in Accounting from the University of Vermont. He received his commission as a Quartermaster Officer and earned Airbourne qualification, two Army Commendation and one Meritorious Service medals. Additionally, he has Six Sigma Lean and Black Belt certifications and earned Series 7 and 24 licenses.
Flagstar Financial Inc.
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Chief Information And Operations OfficerFlagstar Financial Inc.New York, Ny, Us
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Chief Information OfficerFlagstar Financial Inc. Nov 2024 - Present
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Chief Information & Operations OfficerU.S. Bank Dec 2022 - Jul 2023Minneapolis, Mn, UsLed 13 conversions in preparation for Legal Day One and the successful integration of 1.2mm customers (57 systems and 672 files). Completed integration of operations and technology. -
Chief Information And Operations OfficerMufg In The Americas Dec 2018 - Nov 2022Managed three concurrent programs to improve operational efficiency, enhance controls and transform the Bank; Led integration approach across Union Bank, MUFG Home Office and U.S. Bank.• Rebuilt the Americas Management Team by hiring industry leaders over 15 months, increased operational efficiency of application production support and software testing by 30%, reduced vulnerabilities by 60%, hired 150 engineers and risk professionals in new Charlotte Talent Hub in 18 months, reduced inventory of audit issues by 50% • Managed $1.3B financial plan to 1.2% variance without corporate challenges, 4% with challenges supporting a workforce of 6,000 employees and 2,000 contractors.• Improved employee engagement from 72% to 79% in midst of pandemic and significant change.• Built and transformed the required eco-system to support a new cloud-based Consumer and Commercial DDA platform and 300 supporting systems in the eco-system. • Automated 50% of BCBS 239 regulatory reports, established foundation for advanced analytics and artificial intelligence (AI). Established enterprise data governance program.• Prepared four data centers for consolidation and successfully deployed O365 for Mail, Contacts, Calendar, Teams and One Drive in six vs. 24 months for 92% of employees at on-set of pandemic. -
Chief Information OfficerU.S. Bank Jan 2012 - Nov 2018Minneapolis, Mn, UsManaged $1.2B budget, 5,700 employees and 2,000 contractors and four US and two European Data Centers.• Built Tier 3+ disaster recovery data center, certified mainframe complex.• Successfully implemented 219 projects worth $6B+ to include enterprise projects: New Anti-Money Laundering eco-system, Customer Relationship Management, General Services Administration Card Program, Real-Time Payments, enterprise Fraud Platform, On-Line Trust Management Portal and native IOS Mobile application and a Tier 3+ data center for disaster recovery. All were delivered on-time and on budget.• Improved attainment of 400+ service level agreements from 50% to 87%.• Maintained consistent employee engagement of 80-85% during periods of high change.
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Senior Vice PresidentBank Of America Aug 1993 - Dec 2011Charlotte, Nc, UsGeneral Auditor, Corporate Audit ServicesSenior Vice President, Enterprise Information Management and Global Information Security OfficerSenior Vice President, Card Services Product DeliverySenior Vice President, Mergers and AcquisitionsSenior Vice President, Cash Vault OperationsSenior Vice President, Payment Services Project Management
Christopher P. Higgins Skills
Christopher P. Higgins Education Details
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University Of VermontAccounting -
Pacific Lutheran University - School Of BusinessBusiness Administration
Frequently Asked Questions about Christopher P. Higgins
What company does Christopher P. Higgins work for?
Christopher P. Higgins works for Flagstar Financial Inc.
What is Christopher P. Higgins's role at the current company?
Christopher P. Higgins's current role is Chief Information and Operations Officer.
What is Christopher P. Higgins's email address?
Christopher P. Higgins's email address is ch****@****ank.com
What is Christopher P. Higgins's direct phone number?
Christopher P. Higgins's direct phone number is +161230*****
What schools did Christopher P. Higgins attend?
Christopher P. Higgins attended University Of Vermont, Pacific Lutheran University - School Of Business.
What are some of Christopher P. Higgins's interests?
Christopher P. Higgins has interest in Scuba Diving.
What skills is Christopher P. Higgins known for?
Christopher P. Higgins has skills like Management, Information Technology, Home Equity, Information Security, Technology, Mortgage Lending, Security, Credit, Nmls Licensed, Loans, Personal Banking.
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