Santosh Chigiri Email and Phone Number

Risk management professional with 7 years of experience in proactively identifying, assessing, monitoring, reporting, mitigating, and communicating risks encountered within an enterprise as well as within external vendor relationships. Mapping out an existing Risks to controls and analyzing the Residual Risk.Evaluate, rate, and perform risk assessment on assets.Review and quantify the weekly vulnerability scans of all the endpoint devices. Analyzing scan reports and suggesting remediation/ mitigation plan.prioritizing vulnerabilities discovered along with remediation timeliness ( Critical, High, Medium, and Low).Leading risk assessment , risk analysis,risk evaluation, vulnerability assessments of network and security devices using various open source techniques.Responsible for information security awareness training.Business continuity plan Physical securityPreparing monthly scorecards of compliance and presenting with the clients.Facilitating internal/external audits..

🔹 Performing Third Party Risk Assessment, do a gap analysis, preparation of the reports,engaging with third-parties to mitigate the issues on timely manner.🔹 Managing Third party Security Team and Tier vendors based on Data classification, Data Elements and Risk Rating. 🔹Responsible for driving vulnerability management Program, Calculate Final risk as per the Matrix, Remediation Timelines, RAF and prepare report as per client requirement using AWS Inspector.🔹 Ensure third party relationship adhere to company's policies and compliant with regulatory guidelines and industry best practices. Interface with Business units, vendors to discuss findings and remediation process as part of findings Management. 🔹Conduct Information Security and Privacy awareness and training programs for the employees across the organization. 🔹Working directly with supplier POCs and supplier management team to schedule and conduct the assessment. 🔹Reviewing of the security controls and practices regarding the services provided to Genpact by supplier. 🔹Defining the scope of each assessments based on the services provided by supplier/vendor. The scope of a supplier security assessment includes a review of security controls as per ISO domains. 🔹Performing the assessment using customized work plan to address key risks of the Genpact suppliers (vendors). 🔹 High/medium findings/vulnerability identified as per the assessment, these would be relayed to supplier/vendor for remediation as per the agreed recommendation and defined timeline. 🔹Findings/vulnerability which are identified are logged and tracked to closure. 🔹Preparing executive report and publishing to higher management.

🔹Giving technical support to bankers in finacle banking software and helping in troubleshooting for smooth functioning of the finacle and solving their critical problems to their utmost satisfaction. Performing troubleshooting, diagnostics to determine solutions and alternatives for escalated cases.🔹Establish and maintain cooperative and productive work relationships with all customers and support staff, and respond sensitively to request from customers.

🔹Attending Customers on Service related Queries and addressing their issues and processing their requests.🔹To track and monitor the calls and prepare the MIS for the team.🔹Back up for the Team Leader in taking Escalation Calls and conducting regular huddles on new process updates for the Team.