• Creating a detailed Business Requirements Document consistently, gathering functional and non-functional requirements to align the project's objectives with business goals.• Compiling user stories to capture functional requirements effectively facilitates open discussion and accord among stakeholders and development teams• Working closely with the development team to ensure clear comprehension of requirements, offer clarifications as necessary, and actively engage in the testing and quality assurance process. • Identifying and thoroughly documenting the project's scope, objectives, and constraints while defining key performance indicators (KPIs) to assess the solution's success.

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• Actively participating in requirements meetings, actively contributing expertise in data analysis and visualization, system integration, developing interactive and intuitive Power BI and Excel dashboards using customer data and feedback for the development and deployment of customer loyalty programs and improved customer experience.• Conducting risk assessments, evaluations, and generate reports via dashboards, providing IT leadership with insights into potential risks affecting their area. • Ensuring IT Business Continuity Management (BCM) processes and related documentation adhere to high standards and comply with industry regulations.• Maintaining up-to-date documentation of IT systems, applications and disaster recovery plans and processes.• Creating and maintaining business continuity plans and processes.

Generation of service reports within agreed timelines, production of Incident reports and communication with stakeholders, identifying reasons for any IT failure and working with appropriate resources to ensure that the issue does not recur.Responsible for renewing and managing Service Level Agreement (SLA) for service delivery management and customer support services.Responsible for IT user satisfaction and ensuring improved support services, maintaining a customer service ratio of 97% by implementing an effective service delivery strategy.Incident management, service request management, service level management and change management. Manage service improvement projects, work with third party suppliers to manage application upgrades, create, manage and circulate appropriate communications relating to projects and changes.

Alcatel Project (IWC Point of Contact – December 09 - May 2010)• Preparing new site verification report• Provide feedback to the Project Manager and liaise with the client on task executionNortel Project (Team member- May 09 - May 2010)• Shakedown drive test on Multilinks Telkoms cellsites on the 800/1900 frequency bands for voice• Processing of site audit reports• EvDo drive test on Multilinks Telkoms cellsitesMTN Lagos Competitive Benchmark (Team member – April 09 - May 2010)• Drive testing and data collection using Agilent software tool.• Post processing of raw RF data collected in the field.• Data analysis and map plots using Map Info software tool, Actix Optimization tool and I-Edge.Zain Optimization Project (Northern Region)Regional Quality Assurance Team Lead (RQATL) North Central- February 08-May 09• Analysing drive test log files collected in the field• Data analysis and map plots using Map Info Software tool• Track discrepancies in TEMS log files.• Sectorisation of sites using Sector Creator and Map Info Software tool• Preparing report/quality of the drive and test procedure• Preparing Physical Optimization and New Site Verification Report.• Review and Inspect quality of work.• Provide feedback to Project Manager on activities within the region as well as liaise with the regional point of contact on task execution.MTN Lagos Competitive Benchmark (Team member – March 08)• Drive testing and data collection using Agilent software tool.• Post processing of data collected in the field.• Data analysis and map plots using Map Info software tool and I-Edge.• Monitor network data and track discrepancies in SD5 files and L3 files.

• Configuration, administration and support of a software based PBX as well as configuration of soft phones and analogue phones.• Installation, configuration, maintenance and troubleshooting of end user workstation hardware and software.• Installation of Active Directory.• Installation and configuration of Centric CRM 4.1.• Installation and customization of Microsoft CRM 3.0.• Technical support for call centre

IT Support for IBM systemsSales of IBM systems