Chih Chen Email & Phone Number

New York, Ny, Us

New York City Metropolitan Area

Sky View Parc Luxury Condominiums

• Oversee operations of a luxury complex comprised of six condo buildings (1200 units), and equipped with recreational amenities including two fitness centers, a swimming pool, a tennis court, and a basketball court. • Responsible for managing three luxury buildings and opening three additional residential buildings in 2017.• Liaise with new owners and developer by effectively communicating with the development team.• Forge and maintain relationships with building and engineering teams to ensure permits, local laws and inspections are current and in compliance with industry standards.• Review and coordinate dismissal of city agency building violations.• Conduct bi-monthly board meetings and annual meeting for each building.• Formulate and manage the monthly operational budget.• Develop annual budget for the complex.

Great Smokies Inn Nc

Flushing, New York

Flushing, New York

870 7Th Ave, New York Ny 10019

Contract domestic, international /Incentive travel groupsAttend annual travel industry shows to target new leisure accountsParticipated NYC & Co’s China Sales Mission representing all 14 NYC Highgate Hotels (10/12-19/2013)

New York, Ny

Developed annual catering sales strategyThe ability to generate new and ongoing event through: prospecting, maintain/expend existing clients and attending social networking eventsReview and update menus/packages/upgrades regularly to insure guest satisfactions and maximizing revenueCreate weekly revenue report/pace reportHave achieved 2011budget with 16% increase from 2010

Complex sales manager for all 5 W Hotels in New York CityResponsible for soliciting new catering accountsDeveloped strategic plans for current economy Entertaining and maintaining relationships with existing accounts to meet and/or exceed food and beverage revenue goals. Oversee client functions to make sure all brand standards of excellence are being met and ensure customer satisfaction. Individual Meeting Planner Satisfaction Index (MPSI) score for 2008 was 4.93 (out of 5) to a goal of 4.65.

Responsible for soliciting new catering accountsEntertaining and maintaining relationships with existing accounts to meet and/or exceed food and beverage revenue goals. Oversee client functions to make sure all brand standards of excellence are being met and ensure customer satisfaction.Top 4th Catering Sales manager in North East region for the first quarter of 2008Individual Meeting Planner Satisfaction Index (MPSI) score for 2007 was 4.8 (out of 5) to a goal of 4.7.

Responsible for the successful execution of hotel client events, including social and corporate engagements. Plan and coordinate events ranging in size from 11 - 300 attendees, consisting of up to 30+ groups per month.Coordinate event logistics with all hotel departments. Responsible for all service aspects of each event, including menu creation, function room set-up, audio/visual requirements, billing and other special requests. Serve as primary customer contact for problem resolution and all issues related to each function.Individual Meeting Planner Satisfaction Index (MPSI) score for 2006 was 4.43 (out of 5) to a goal of 4.35.

Acted as liaison between meeting professionals/catering customers and all operating departments. Reviewed all relevant written communications (group resume, daily event list, and banquet event orders) and verified accuracy of room sets. Inspected for cleanliness and maintenance of all function space, public areas and banquet areas.Communicated event changes in a timely manner to relevant operation departments and to the Convention/ Catering Manager responsible for the group.Won Associate of the Quarter for 3rd Quarter of 2004.

Ba, Finance

Associate Of Arts