Chih Hsin Lu Email & Phone Number

Terrace, British Columbia, Canada

Terrace, British Columbia, Canada

Quality Assurance: Improving client service by achieving a 30% increase in sales over four months, which led to the opening of a second location. This was accomplished by implementing a system for delegating precise, manageable tasks to each team member, resulting in smooth operations and accurate cost accounting.Administrative Oversight:- Conducted pre-screening interviews, and provided training to all employees, empowering them to deliver services that met or exceeded established standards while fostering their creative independence.- Developed an online scheduling process on Google suite to better communicate and plan, ensuring optimal coverage during peak seasons, absences, and vacations.- Execute store policies to ensure food safety standards were consistently met. This included overseeing proper food labeling, and keeping the front-of-house cafe station well-stocked and clean.- Set up employee progress sheets to advocate for consistent communication between employees and management, leading to long-term positive employment.- Provided monthly feedback of customer spending trends and requests to plan and strategize seasonal options and price adaptations.

Victoria, British Columbia, Canada

Built and updated UI components in ReactJS/ NextJS: Improving user engagement while ensuring scalability, and reusability.Project Lead: Successfully cold started a company business website by establishing clear line of communication with external consultants and internal stakeholders, with success measured by the increase of quarterly B2B sale goals.SEO Optimization: Led in optimization of SEO through KWR, building internal links to improve site structure and navigation, while providing weekly status updates to SEO consultants and project leads.Data-Driven Production: Implemented Mixpanel events tracking to drive feature designing.Created an “Open app banner”, from user retention patterns, led to 15% increase in web to mobile conversion.Project Documentation: Experienced in documentation practices and utilizing Git and GitHub for version control to support development teams and improve collaborating experiences in large-scale projects.Project Management: Proficient in project management tools such as Asana and GitHub Projects to navigate changes in component building priority in an agile Scrum environment, while ensuring alignment with stakeholders.Trouble-Shooting and Bug Fixes: Identify issues and deploy fixes through debugging and testing. Commonly using react dev tools and VSCode as primary IDE.Culture Committee: Established and recruited a Culture Committee to better connect the company’s team members in a remote working environment, improving employees’ psychological safety, and fostering a safer, more enjoyable working environment.

Victoria, British Columbia, Canada

Customer-Relations Approach: Focus on building customer relationships by listening and providing essential advice, with success as measured based on increased customer loyalty and overall sales.Conflict Resolution: Successfully de-escalated situations as measured by client satisfaction and resolution success rates, by listening to concerns, understanding the issues, and ensuring continuity by offering alternative solutions.Client-Vendor Relations: Improved client services by facilitating communication between supplier and clients, ensuring my product service knowledge is up to date to better advice clients and provide essential feedback to supplier. Client-Centered Approach: Prioritized a client-centered approach to coaching by integrating customizing programs into their daily lives that takes into account readiness and safety. This led to an increased adherence, improved overall performance, and reduced rates of goal abandonment. (Walk to Run 5k)

Victoria, British Columbia, Canada

Strategic Communication: Constructed a progress narrative through the compilation of videos, photos, and data graphs, showing areas of improvement and fostering a stronger sense of purpose and identity for clients.Team-Building and Motivation: Led teams by integrating core values, cultivating a sense of identity, and harnessing the team's collective motivation to enhance cooperation to maximize their potential.

Victoria, British Columbia, Canada

Optimized base battery compound by synthesizing three derivative polymers, observing product decomposition during column chromatography and product analysis with nuclear magnetic resonance (NMR) and Fourier Transform Infrared Spectroscopy (FTIR).Analyzed and identified four of nine dynamic compounds of interest by profiling their thermal relaxation pattern through UV Vis spectroscopy.The profiling helped our collaborators pick the compounds based on the specificity and sensitivity.Contributed to the publication of the literature by addressing errors during peer reviews, providing prevention and identification methods of secondary compounds.

Bachelor Of Science - Bs, Biochemistry

Activities and Societies: President of UVSS Paddling Club(4 years) Member of Uvic Triathlon ClubACS Publication: "Antioxidant Sensing.

Information Technology

Activities and Societies: Build multiple full stack web applications projectsProject: myFlixDB The app allows new Users to register.