Chih Yang Email & Phone Number

Responsible for the daily collection activity for assigned merchant accounts receivable and maintaining or reducing aging of assigned accounts. Work with different departments such as sales, finance, and risk/security to resolve collection balance. Maintain and update various databases. Research and resolve customer inquiries. Ensure payments and credits are property posted and applied. Stay in compliance with the departmental performance standards in order to meet or exceed the objectives of the department. Skip-trace and research contact information.

Handled all aspects of direct selling including sales calls, presentations, lead management, proposals, contract negotiation, scheduling and follow-up. Build sales pipeline through the collection of business cards, establishing relationships, setting appointments, and conducting presentations.

Sold products and services to existing accounts through telephone contact to achieve or exceed assigned revenue objectives. Responsible for business development and relationship management for medium-sized business clients Remains knowledgeable of company's products to facilitate sales efforts. Understands the functionality and benefits of all Chase Paymentech products and services and develops sales driven coaching programs in order to augment the sales team's achievement goals. Follow-up with customers to ensure customer satisfaction with products and/or services provided. Worked with the Retention team on effective retention escalations when necessary to avoid unnecessary attrition.

Contacted brokers to introduce products and features and provide on-going support and assistance. Follow-up on all loans (submissions, approvals, conditions.) Analyze complex data to make decisions that require the application of company guidelines. Sell IndyMac products and programs directly to mortgage brokers, bankers, and small community financial institutions.

Analyzed loan documentation for completeness and accuracy. Entered information in Calyx Point, Doc Magic, and Emagic software. Followed up with borrower, broker, appraiser, escrow officer and Title Company. Ordered required credit reports, escrows, appraisals and other needed documents. Administered and provided technical support to computer users. Managed office billing, supplies, maintenance and various projects.

Managed quality control department and established safety, productivity, and quality goals. Provided weekly/monthly summary reports on plant quality performance. Reviewed and developed procedures to ensure adequacy for finished products to meet company and customer standards. Identified ways to leverage test capabilities to achieve overall quality. Followed-up to ensure compliance with quality standards and make improvements. Involved with inspection of production /pre-production materials for conformance with quality specifications and standards.

Responsible for the production scheduling process, warehouse process and provided functional leadership to plant-based warehouse operations. Performed analyses to establish inventory reserve values. Coordinated and organized information on customer requirements, current backlog, shipments, forecasts, capacities, and material availability. Maintained accurate data and performed various tasks on SAP system. Provided computer software/hardware support. Maintained HP laser printers. Setup, trouble-shoot, install, and upgrade Mac/PC hardware/software.

Worked with an automobile company in analyzing, assessing, and evaluating market conditions within metropolitan market areas. Used MarketSmarts and other statistical models in determining an optimal dealers network.Traveled to major cities in the United States to gather and analyze market information. Worked with PC NT 4.0/Win98 computers. Used navigational software and GPS technology.