Chih-Chuan Su Email & Phone Number

Taipei City, Taiwan

●Leading the country IT team to provide the full IT services (including the deputy and knowledge sharing concept) to the main office, warehouse, and boutiques (the retail stores) including infrastructure, applications (wholesales and retail/POS), and IT Service Desk services for office users and the remote locations.●Reporting to the country management team and cooperating to brand managers and the back office division heads to manage the complexity of the communications and the demand handling.●Coordinating to HQ and Regional IT service centers on the strategic project deployment and collaborating to other markets within region on the experience sharing from the lessons learnt or the practical situation.●Managing costs and expenditures on not only IT department but also including IT relevant matters and projects; preparing and participating the annual cost center review to HQ to assure all spendings follow financial discipline. ●Engaging the projects in the different roles as the sponsor, the leader, or the coordinator: presenting as the project sponsor to guide the project leader and the team members to the right direction with the proper justification; being as the project leader to drive the project to the target and deliver the expected outcomes; joining the project as the coordinator to provide the professional opinion with the concrete outputs.●Leading IT professionals to guarantee the service deliverables with the quality to follow the corporate strategy; conducting the target setting and the performance appraisal annually to ensure team members clearly understand the roles and the responsibilities.●Re-engineering and standardizing IT Service Desk process and the service categories to improve the service experiences, increase communication and visibility, and detailed reporting and analytics.●Validating and justifying technical solution proposed by the IT professionals to confirm the demand fulfillment.

Taipei City, Taiwan

●As the pioneer of Porsche Taiwan to establish the setup of the main office and the parts distribution center: including the instrastructure of the office and IT, IT system landscapes initiative, and IT policy & the directives establishment.●Presented as the IT functional head in Porsche Taiwan to manage both on IT Demand-Supply model (business driven) and IT Plan-Build-Run model (group strategy); ensuring the business requirement and company guideline alignment.●Lead IT system implementation projects both to internal (Porsche Taiwan) and Porsche Taiwan’s dealer networks (as the different legal entity) including the solution selection & design, service contract negotiation, project planning & prioritization, training preparation & advising, support process design & definition, change management process, and the implementation. ●Established IT Help Desk to Porsche Taiwan: providing the IT services to internal users including troubleshooting, problem solving, knowledge sharing, user life-cycle management; referencing ITIL mode.●Planned and managed IT budget including invsetment and operational; maintained financial/budget discipline; vendor selection and management; contract management.●Served as the local information security officer (LISO) to define the company directives and to ensure the data/information security. ●Enabled SaaS service with the 3rd party solution partner on the dealer management system to minimize the on-premises hardware investment and maintenance efforts as well as to optimize the system interfaces via the web-services and file exchange to Porsche central systems with integration of the business process focusing to avoid the redundant process.●Working group with IT manager’s community within Singapore, Japan, Korea, and Middle East on the knowledge sharing, solution, and task collaboration. ●Routinely communicated to Porsche Group key counterparts to ensure the group initiative, alignment, and follow up.

Taipei City, Taiwan

●Primary system owners, local representative, included Dealer Management System,Importer Management System, Group After Sales Service Core Process System, andBusiness Intelligence System.●Mainly responsible for system project management/delivery, change requesthandling, problem identifying and solving against the systems mentioned above.●Coordinated with the business units to raise the business (system) needs andinstructing the system vendors to provide the solution (proposal) and quotation.●Coordinated with the external business partners (dealerships, 3rd party partswarehouse provider, PDI Center, and etc.) on system integration upon to the needsof business process.●Defined the system support process with the system vendors and IT Service Desk;providing the standard support process to the business units to follow.●Knowledge shared to other markets and regional/global team regarding the userfeedback and solution design when Taiwan is the system pilot market.●Presented as the Volkswagen Group Certified IT Trainer and delivering the systemtraining upon to the request.●Acted as the deputy of IT Manager when necessary, mainly responsible for teambudget control, purchasing, and the payment fulfillment.●Managed on the system support contract and improving the quality of the vendorservice.

Taipei City, Taiwan

●Managed Supply Chain related IT projects (3 to 8 months length each) with projectmanagement methodology and co‐worked with 3 to 6 IT Technical Experts for theproject deliverable.●Coordinated with Regional IT Project Manager to deploy global/regional strategic ITsolution to Taiwan, Hong Kong, and/or China, and shared project lessons learned tothe subsequent in‐scope counties.●Documented and published corporation standard IT project documents, and weeklyor bi‐weekly updated and distributed current project status to project sponsor,stakeholders, and IT PMO of Greater China.●Participated logistics solution design with Business Development Team integrated tothe corporation IT product catalogue and the comprehensive of RFQ/RFPdocuments. The solution design could cover system functionality/configuration,hardware deployment, network connectivity, and cost‐effective alternatives whenrequired.●Attended new business opportunity presentations with the invitation from BusinessDevelopment Dept. to responsible for IT Q&A session to the potential customers.●Maintained relationships with the warehouse operation teams and the customers onsystem troubleshooting, IT change request handling, and ad‐hoc IT servicedemands, such as physical moving on IT equipments. To handle on IT changerequest, it will cover requirement collecting, solution proposing and pricing, andchange items delivering with the proper user training and acceptance testing.●Acted dynamically as Project Delivery Executive or Customer Integration Analyst invariety business conditions.

Taipei City, Taiwan

●Delivered local IT projects accompanied with IT Product Consultant, NetworkEngineer, or Crystal Report Developer and supervised by IT County Head.●Recorded project issues into Issue & Action Log to monitor and control projectprogress and to ensure all issues were fixed correctly and properly before theproject closure.●Observed warehouse activities to validate operation process and system logic couldbe identical.●Coordinated with IT Product Consultant on system user manual documentation,super‐user training, and system testing scripts preparation.●Conducted User Acceptance Testing (UAT) of Warehouse Management Systemsimplementation project for system (project) go‐live preparation.

Taipei City, Taiwan

●Interviewed with the warehouse operation partners and the first‐line supervisors tocollect the feedback on IT systems and services.●Gathered the business requirement for warehouse operation enhancement orre‐engineering purpose on possible IT solutions or alternatives, such as ShippingLabel Printing application.●Defined the specification with application owner and developer to finalize thesolution.●Resolved the system issue with the support from regional or global Service Desk intimely.

Norristown, Pennsylvania, United States

●Worked within structured SAS framework utilizing code review, and development,test, and production life‐cycle for product deployment.●Maintained, developed, and tested the database objects for Information Life‐cycleManagement (ILM) to Oracle database system by using the data archiving tool underthe supervision of Data Warehouse Administrator.●Represented Decision Support Systems group to the Change Control Review Boardand populated weekly report for the group members to notify the impacts ofProduction or to update the status of the scheduled jobs.

Ms, Information Systems

Bba, Information Systems