Cherry Gil Arellano Email and Phone Number
My professional journey has been a dynamic evolution, characterized by a diverse range of experiences across technical support, billing, sales, and customer service. Beginning my career in technical support, I quickly established myself as a proficient problem-solver, adept at navigating complex systems and resolving issues efficiently. My dedication and expertise led to my promotion as a subject matter expert, where I became a go-to resource for my team, providing guidance and support to enhance overall performance.Driven by a desire for personal and professional growth, I set my sights on exploring opportunities abroad, with a particular interest in Japan. Recognizing the unique cultural landscape and the growing demand for caregiving services in Japan, I embarked on a journey to transition into a caregiving role. Drawing upon my diverse skill set and experiences, I underwent training and certification to prepare myself for this new chapter.My background in technical support, billing, sales, and customer service provided a solid foundation for my transition into caregiving. The problem-solving abilities, communication skills, and empathy that I cultivated in my previous roles were invaluable assets in navigating the complexities of caregiving, particularly in a foreign country like Japan.Through persistence and determination, I secured a position as a caregiver in Japan, where I have the opportunity to make a meaningful difference in the lives of others. Embracing the culture and language, I approach my role with humility, respect, and a deep sense of compassion, striving to provide the highest standard of care to those in need.Reflecting on my journey, I am grateful for the diverse experiences that have shaped me into the adaptable, empathetic professional that I am today. As I continue to grow and evolve, I am excited to embrace new challenges and opportunities, confident in my ability to thrive in any environment and make a positive impact wherever life may take me.
Viakorp
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Test AdministratorViakorp Mar 2024 - PresentRamstein, Rhineland-Palatinate, GermanyI worked as a Test Administrator at Ramstein Air Force Base Education Center in Germany. Our testing center focuses on active-duty Air Force personnel as well as civilians interested in joining the military. I administered Promotional Testing, Defense Language Proficiency Testing, Officer Qualifying Testing, Aviation Skills Testing, and so on. We handle test setup logistics, proctoring exams, Test Security, and candidate management. I also handled administrative tasks such as email management, test appointment scheduling, and data management with the Air Force Automated Education Management System (AFAEMS) and other educational application systems we used for testing. -
Care WorkerAkutagawa Co. Ltd. Nov 2019 - Nov 2022JapanWorking Hours: 50 Hours a week (either Morning, Afternoon or 18 hours night shifting schedule)In Japan, the role of caregivers is crucial given the country's aging population and the increasing need for elderly care.Duties:• Assisting with activities of daily living, such as bathing, dressing, grooming, and toileting. • Administering medications, monitoring health conditions, and providing basic medical support under the guidance of healthcare professionals. • Planning and preparing balanced meals based on dietary requirements and preferences. • Helping clients with mobility, including transfers from bed to chair, walking assistance, or using mobility aids. • Providing companionship and emotional support, as well as monitoring and addressing mental well-being. • Keeping open communication with clients, their families, and healthcare professionals to provide updates on the individual's condition and progress. • Monitoring and documenting changes in the client's health, behavior, or condition, and reporting to healthcare professionals when necessary. • Being prepared to handle emergencies or unexpected situations and knowing when to seek professional help. Related Skills:• Can communicate in Japanese Language: Reading, written and oral.• Basic Nursing skills• Personal care assistance• Physical fitness• Flexibility and adaptability• Organization and Time Management• Safety awareness• Problem-solving• Documentation and Reporting• Teamwork• Compassion and Empathy• Patience• Communication
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Subject Matter ExpertVxi Global Solutions, Llc Feb 2016 - Jul 2019PhilippinesWorking Hours: 40 Hours weekly + overtimeSubject Matter Experts (SMEs) in the context of customer service, technical support, and sales support at DIRECTV ATT play crucial roles in ensuring effective communication, problem resolution, and product knowledge.Duties:• Address customer queries, concerns, and issues promptly and effectively.• Provide clear and concise information about products, services, and policies.• Act as a liaison between the customer and the company, advocating for customer needs.• Diagnose and resolve technical issues related to services and equipment.• Provide step-by-step instructions for customers to troubleshoot problems on their own.• Stay updated on the latest technology and services to offer accurate assistance.• Have in-depth knowledge of services, packages, and promotions.• Identify opportunities to promote additional services or packages to customers.• Educate customers on the features and benefits of different products.Related Skills:1. Customer Service:• Excellent communication skills• Patience and empathy• Problem-solving abilities• Time management• Conflict resolution2. Technical Support:• Technical proficiency in DIRECTV systems and equipment• Analytical and troubleshooting skills.• Knowledge of network protocols and configurations• Continuous learning and adaptability to new technologies3. Sales Support:• Product knowledge and understanding of promotions.• Persuasion and negotiation skills• Relationship-building with customers• Ability to work with sales tools and systems. -
Product Support SpecialistConcentrix Apr 2014 - Feb 2016PhilippinesWorking hours: 40 Hours weekly + overtimeCisco Linksys is a brand that produces networking equipment, including routers, switches, and other network-related devices.Duties:• Responding to customer inquiries and providing technical support through various channels, such as phone, email, or chat.• Assisting customers in diagnosing and resolving technical issues with Cisco Linksys products. This could involve guiding users through step-by-step troubleshooting processes.• Maintaining a thorough understanding of Cisco Linksys products, including their features, functionalities, and potential issues. Creating and updating support documentation, including FAQs, troubleshooting guides, and knowledge base articles.• Working closely with other departments, such as engineering or product development, to communicate customer feedback, report issues, and contribute to the improvement of products.• Providing training or informational sessions to customers on how to use Cisco Linksys products effectively.• Escalating complex technical issues to higher-level support or engineering teams when necessary.• Ensuring that customer support processes and interactions meet established standards of quality and customer satisfaction.• Keeping up-to-date with the latest developments in networking technology and Cisco Linksys product updates.• Collecting and providing feedback to improve products based on customer experiences and needs.Related Skills:• Customer servive• Technical proficiency in Linksys Cisco Networking systems and equipment• Analytical and troubleshooting skills.• Knowledge of network protocols and configurations• Continuous learning and adaptability to new technologies• Product knowledge and understanding of promotions.• Persuasion and negotiation skills• Relationship-building with customers• Ability to work with sales tools and systems.
Cherry Gil Arellano Education Details
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Assumption College Of DavaoInformation Technology
Frequently Asked Questions about Cherry Gil Arellano
What company does Cherry Gil Arellano work for?
Cherry Gil Arellano works for Viakorp
What is Cherry Gil Arellano's role at the current company?
Cherry Gil Arellano's current role is Test Administrator | Care Worker/ Caregiver | Subject Matter Expert - Technical Support, Billing, Sales, and Customer Service.
What schools did Cherry Gil Arellano attend?
Cherry Gil Arellano attended Assumption College Of Davao.
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