Chika Onyewuche Email & Phone Number

Lagos, Nigeria

United Kingdom

In my role as an Executive Assistant to the Head of Global Sales, I have been instrumental in enhancing productivity, coordination, and team alignment. One of my primary responsibilities was managing the Head of Sales' digital calendar, where I scheduled meetings, ensuring no scheduling conflicts and maximizing productive hours. This careful scheduling increased the availability for high-priority discussions by an estimated 30%.Working closely with the sales team, I streamlined workflows and assisted in training three new volunteers, reducing onboarding time by 20% while boosting team cohesion. I actively followed up on task execution and set reminders for team members, improving adherence to deadlines by 25%.My role extended beyond day-to-day operations; I attended virtual international conferences on behalf of our executives, capturing meeting details accurately and relaying actionable insights back to the team. My reports provided key takeaways and facilitated quicker decision-making, supporting strategic goals.I coordinated data entry and in-depth online research to ensure the accuracy and reliability of sales metrics.I prepared reports and documents that played a critical role in executive decision-making and scheduled team training sessions, achieving a 90% attendance rate through effective reminders and follow-ups.

I transformed our email management system by implementing filters and prioritizing urgent communications, which slashed response times by 20% and improved task prioritization. I revamped the on-boarding process, cutting the time by 25% through careful coordination of meetings, documentation preparation, and ensuring new team members were set up for success. I introduced an organized digital archiving system that reduced document retrieval times by 30%, boosting overall office efficiency.I managed multiple inboxes, ensured timely responses and project updates which consistently improved team productivity.

I excelled in cold-calling and nurturing potential customers, presenting our services and subscription options effectively. By asking insightful questions and listening to their needs, I built strong client relationships and drove repeat sales. I persuaded prospects, closed deals, and maintained accurate client records, all while addressing complaints professionally and consistently meeting sales quotas.

Lagos State, Nigeria

I provided exceptional live chat support, offered product information and resolved inquiries about orders, shipping, and returns. I managed orders through Shopify, ensured accuracy, and tracked shipments. My efforts led to consistently exceeding customer satisfaction targets and contributed to a positive online brand image.

Lagos, Nigeria

I built strong customer relationships and provided personalized service. I resolved inquiries efficiently and contributed to a significant increase in sales through effective product recommendations and up-selling. My follow-up calls and proactive communication achieved high customer satisfaction. I also managed inventory with Retail Pro Software and kept customers informed about sales and promotions.

Lagos State, Nigeria

I engaged directly with customers over the phone, offering detailed information about our products and services. I managed order processing and addressed any complaints, ensuring that all interactions were carefully documented. My role involved tracking customer inquiries, comments, and transactions, and I was diligent in ensuring issues were resolved promptly or escalated to the appropriate departments when needed. Additionally, I handled service charges, processed payments, and coordinated billing arrangements to ensure a smooth and efficient customer experience.