Chike Oparah Email & Phone Number

Leeds, GB

• Managed Salesforce CRM for over 500 users, ensuring optimal performance and user satisfaction.
• Configured and customized Salesforce features including objects, fields, page layouts, record types, and validation rules to meet business needs.
• Developed and maintained workflows, process builders, and flow automations to streamline business processes.
• Implemented data migration and integration solutions using tools such as Data Loader, Workbench, and third-party APIs.
• Conduct regular system audits, monitor data quality, and implement data cleanup strategies to ensure data accuracy and integrity.
• Provided end-user training sessions to support and enhance user proficiency and adoption.

United Kingdom

• Led cross-functional teams to achieve project objectives.
• Conducted regular team sprints to track project progress and address any issues or concerns.
• Skilfully carried out detailed research, created an insightful and comprehensive report and presented recommendations.
• Analysed and created customer and market segmentation to better target marketing and sales efforts.
• Utilized Tableau to generate insights and created actionable reports for stakeholders.

Nigeria

• Supported Salesforce implementation for over 1,000-user organization, including change management ensuring a successful rollout and adoption process.
• Provided detailed end-user support: system configuration and troubleshooting.
• Built, tested, and deployed Salesforce enhancements, including customization and configuration of objects, page layouts, flows, workflows, alerts, reports, and dashboards.
• Performed quality assurance testing on Sandbox for enhancements before pushing to Production.
• Customize objects, fields, and page layouts to create an app that supports unique business processes.
• Developed workflow rules, approval processes, and email alerts to automate routine tasks.

• Resolved queries and further escalated issues that needed more attention to the right channel to reduce customer churn.Ensuring business KPIs are met and surpassed.
• Collated customer feedback, marketing intelligence and sent to the relevant team to improve retention.
• Effective managed an 8 man-team, which contributed to increasing of MTNN 2019 NPS.
• Executed a monthly retail activation which resulted to a 5% percent increase in customer acquisition in Lagos Southwest.
• Effectively used IFS application to management inventory and stock procurement.
• Created and maintained an organized database to develop promotional sales.

Lagos

• Managed key accounts to improve retention resulted in an increase in customers spend.
• Effectively utilized CRM (Customer Relationship Management) and Microsoft office to capture and store relevant data.
• Creating brand affinity through constant education of MTN products and providing the first-class service for walk-in customers.
• Coordinated the Tech squad department to dictate and resolve technical issues.
• Escalation of customers’ complaints and followed up with the relevant unit for resolution.
• Actively Cross-selling and upselling to customers contributed to the overall 2013 – 2018 YOY sales.

Master'S Degree, Business Intelligence And Analytics, Merit

This MSc in Business Intelligence and Analytics is designed for professionals with an interest in analytics, data visualisation and.

Postgraduate Degree, Technology Management

This PostGrad is set up to provide knowledge support for the Science, Technology and Innovation systems through capacity building.

Bachelor'S Degree, Environmental & Resources Management, Second Class Upper Division