1. Managing the day-to-day activities of the Project & Service Delivery Team.2. Delegating tasks and responsibilities to Project Managers & Service Delivery Officers.3. Creating and maintaining project plans, tracking progress, and reporting on status to stakeholders.4. Managing and leading the Service Delivery Team to ensure services are delivered efficiently and to the satisfaction of the clients or customers.5. Empowering Team members with skills to improve their confidence, product knowledge, and communication skills.6. Developing and maintaining strong relationships with clients or customers to ensure satisfaction and retention.7. Developing and implementing strategies to improve service delivery efficiency and effectiveness.8. Planning and distributing Project Managers' work schedules.9. Addressing any conflicts within the Team that may arise and fostering collaboration.10. Ensuring that service level agreements (SLAs) are met or exceeded by the team.11. Conducting regular meetings with clients or customers to provide updates and review performance.12. Identifying and analyzing service delivery trends to improve processes and procedures.13. Providing training and support to team members to ensure they have the necessary skills and knowledge to deliver quality projects/services.14. Managing and monitoring service delivery costs to ensure profitability.15. Coordination and overseeing all aspects of IT projects from start to finish.16. Manage scope, risk, cost, quality, schedule, vendors and contractual deliverables.17. Present to stakeholders reports on progress as well as problems and solutions.18. Managing project progress, adapting work as required and leading all project planning sessions.19. Work directly with clients to ensure deliverables fall within the applicable scope and budget.20. Overseeing all incoming and outgoing project and service delivery documentation.

1. Managing the day-to-day activities of the Project Team.2. Delegating tasks and responsibilities to Project Managers.3. Motivating the Project team to achieve organizational goals.4. Increasing Team motivation and sharing positive feedback and praise.5. Empowering Team members with skills to improve their confidence, product knowledge, and communication skills.6. Contributing to the growth of the company through a successful Team.7. Creating a pleasant working environment that inspires the Team.8. Planning and distributing Project Managers' work schedules.9. Addressing any conflicts within the Team that may arise and fostering collaboration.10. Circulating company information and updates within the Project Team.11. Holding Team meetings and communicating their results to the Team Manager.12. Assisting Team Manager in the development and implementation of procedures that improve efficiency and increase safety.13. Providing training, feedback, and coaching to Project Managers.14. Ensuring a safe and tidy workplace for Project Managers.15. Coordination and overseeing all aspects of IT projects from start to finish.16. Manage scope, risk, cost, quality, schedule, vendors and contractual deliverables.17. Present to stakeholders reports on progress as well as problems and solutions.18. Managing project progress, adapting work as required and leading all project planning sessions.19. Work directly with clients to ensure deliverables fall within the applicable scope and budget.20. Overseeing all incoming and outgoing project documentation.

1. Coordinated all aspects of IT projects from start to finish.2. Analyzed commercial data such as budgets, sales results and forecasts.3. Managed project progress, adapt work as required and lead all project planning sessions.4. Worked directly with clients to ensure deliverables fall within the applicable scope and budget.5. Managed relationships with clients and stakeholders working on a project.6. Presented to stakeholders reports on progress as well as problems and solutions.7. Implemented and managed change when necessary to meet project outputs.8. Coordinated staff and internal resources on project delivery.9. Supervised implementation of new technology and systems.10. Formulated ways for businesses to improve based on research.11. Created a detailed business analysis, outlining problems, opportunities and solutions.12. Responsible for gathering, validating and documenting business requirements.13. Secured growth opportunities and initiated new projects.14. Coordinated all incoming and outgoing project documentation.15. Managed scope, risk, cost, quality, schedule, vendors and contractual deliverables.

1. Planned the organization's programs from start to completion involving deadlines, milestones and processes.2. Maintained contact with stakeholders, including donors, sponsors, partners, community leaders and beneficiaries of programs.3. Supervised all programs and project managers involved to provide feedback and resolved complex problems.4. Designed programs that align with the organization's mission and support the organization's goals.5. Maintained the quality of the organization’s programs; overseeing all documentations, budget and staff for projects.6. Directed the work of employees, team members and volunteers on the field.7. Scheduled and forecasted planning for special events that publicizes the organization and its programs to the community.8. Ensured that program operations and activities adhere to legal guidelines and internal policies9. Provided regular updates to senior management team on work performed, plans, budget and execution status.10. Supported in the development of grants applications and proposals.

1. Managed daily program management throughout the program life cycle.2. Supervised project managers with a diverse array of talents and responsibilities.3. Planned the overall program and monitoring the progress.4. Managed the program’s budget.5. Controlled Program risks and issues and taking corrective measurements.6. Implemented changes and interventions to ensure program goals are achieved.7. Coordinated resources across projects.8. Managed stakeholders’ communication.9. Developed an evaluation method to assess program strengths and identify areas for improvement.10. Generated and managed program documentations.

1. Coordinated special projects, managed services and network access projects.2. Developed project plans, goals, and budgets; identifying resources needed.3. Developed schedules and methods for measuring results.4. Performed strategic analysis on projects.5. Managed all phases of the project to ensure on-time completion.6. Coordinated project team members and allocated responsibilities.7. Coordinated the preparation and dissemination of project communications.8. Identified and resolved project bottlenecks.9. Negotiated with project stakeholders or suppliers to obtain resources or materials.10. Prepared project status reports by collecting, analyzing, summarizing information and trends.11. Prepared periodic Project reports with ROI and other reports as the CIO & CEO demands.

1. Developed and sustained long-standing relationships with company-approved vendors.2. Met with suitable vendors to assess their products, inquire about their services, negotiated pricing, and communicated any product or service-related concerns.3. Conducted research on available vendors to determine which vendors offer the best pricing and product quality.4. Implemented vendor selection programs to ensure that the best vendors are secured.5. Conducted interviews with new vendors and informed approved vendors of their responsibilities.6. Established standards by which to assess the performance of approved vendors.7. Evaluated current vendor management programs and identifying ways to improve them.8. Resolved vendor disputes or issues quickly and efficiently.9. Organize and track all documentation between the company and vendors.10. Acted as the single point between vendors and internal stakeholders.

1. Implemented regular motivations for employees and healthy Team bonding.2. Prepared reports, budgets, other documentation and general office management.3. Coordinated regular meetings with clients about service issues or queries to resolve any.4. Communicated information to the departments filtered for management.5. Performed routine training sessions for subordinates.6. Provided back-end support for field engineers.7. Supervised proactive network monitoring & remote/onsite optimizations.8. Implemented quality management and regulatory compliance strategies.9. Managed customer reviews and customer-related statistics.10. Planned and controlled operational workflow.

1. Coordinated 2nd and 3rd level faults escalation.2. Managed field engineers on-site visits for faults resolution.3. Supervised routine network analysis and fine-tuning services.4. Managed daily operational workflow process.5. Provided solutions to faults emanating from all owned and collocated microwave BTS or metro fibres.6. Efficiently tracked identified or escalated faults till resolution.7. Reported and managed line faults.8. Coordinated helpdesk team on faults feedback and keeping them in sync till resolution.9. Escalated faults that are not managed within the agreed SLA.

1. Received and recorded all calls from customers; dealing directly with a simple request and customer complaints.2. Provided general 1st & 2nd level support for customers. 3. Tracked all incidents, requests and complaints.4. Managing customers on their incidents status and progress made.5. Monitored and escalated all incidents according to agreed service levels.6. Coordinated second-line and third-party support groups.7. Navigated trouble ticketing software for customer issues.8. Supervised general management of clients and their issues.9. Provided iDirect VSAT 2nd level support and offering solutions to customer links issues.10. Managed the iDirect platform via the iBuilder, iSite and iMonitor software tool.

1. Coordinated new product launch in Nigeria.2. Managed the product launch plans, milestones, risks and dependencies from the cross-functional launch team working on the backend and mobile applications.3. Identified likely bottlenecks, explore contingencies and provide escalation management throughout new product launch.4. Coordinated all software developers (local + remote) teams working on the project. 5. Created a scalable supply solution that will deliver significant pre and post-launch scale.6. Supervised the business operating structure that delivers scale and value at minimum cost.7. Supervised the marketing strategy and execute a winning Go-To-Market plan.8. Created customer recruitment program pre and post-launch to be implemented by the business.9. Oversaw the strategic plan and effective monitoring throughout the program.10. Managed stakeholder’s reports on progress as well as problems and solutions.

1. Received and recorded all calls from customers; dealing directly with a simple request and customer complaints.2. Provided general 1st & 2nd level support for customers. 3. Tracked incidents, requests and complaints.4. Kept customers informed on status and progress made on their incidents.5. Monitored and escalated all incidents according to agreed service levels.6. Coordinated second-line and third party support groups.7. Navigated trouble ticketing software for customer issues.8. Supervised general management of clients and their issues.9. Provided iDirect VSAT 2nd level support and offering solutions to customer links issues.10. Managed iDirect platform via the iBuilder, iSite and iMonitor software tool.

1. Managed all systems installations and infrastructure.2. Installed, configured, tested and maintained operating systems, application software and system management tools.3. Supervised proactively monitoring of systems and infrastructure availability.4. Monitored and tested application performance for potential bottlenecks and identify possible solutions.5. Participated in the design of information and operational support systems.6. Provided 2nd and 3rd level support for Technology Services.7. Synced with vendors and other IT personnel for problem resolution.8. Provided technical direction to IT, support staff.