·Managed customer relationships by providing marketing support, complaint handling. Addressed pre-sales and after-sales inquiries and complaints to maintain and enhance brand service quality, resulting in a decrease in the customer dissatisfaction rate to 5% ·Conducted professional data analysis to provide data support for future strategic planning. Achieved monthly sales growth of 5%-10% based on the insights gained from the analysis reports ·Organized and followed up on 10+ monthly offline official and co-branding promotional events, achieving a 20% increase in brand users and a $6000 increase in average customer spending ·Assisted in establishing CRM systems, improving customer re-purchase rates by 30%

·Promote brand through social media, integrating company's core technology to deliver high-quality content ·Participated in the planning, promotion, and execution of domestic and international exhibitions, securing 10+ business cooperations ·Explored potential partners through market trends and competitor resea