Paul Chikubwai Email & Phone Number

Airtel House, Stand 2375, Corner Of Addis Ababa, Great East Road P.O Box 320001

My responsibilities include:• Managing and drive project execution and ensure timely and first time right delivery of projects. Drive the implementation of systems/products from design through to go-live; planning and tracking of activities, handling changes, conflicts and escalations.• Liaison between IT and Commercial teams from the requirements elicitation/gathering stage through to the delivery of products targeting both Consumer and Enterprise segments.• Application sunset planning and implementation.• Budget management of the portfolio.• Primary interface with business owners, stakeholders and senior management.• Source for new vendors and innovation.

Mtn Zambia Hq

My responsibilities include:• Extract data from various applications and systems.• Conduct advanced analytical tasks, data mining, modelling and clustering analytics to improve products, services and processes• Acquire data from primary or secondary data sources and maintain databases/data systems• Guarantee data quality.• Manage and coordinate all data mining to input into business planning process.• Work with marketing teams and other analysts to deliver data products and provide business.

Mtn Zambia Hq

My responsibilities included:• Ensure billing integrity checks across the various revenue streams.• Perform validation of Products and Services to check accuracy of charging.• Verification of stock management and related controls.• Perform trend analysis to see various usage patterns and assess subscriber behavior.• Work closely with various departmental senior management to assess risk and define operational controls that will eliminate or mitigate the associated risk.• Building of revenue reconciliation controls across all business streams delegated.

Ibm Zambia

ResponsibilitiesEnsure the smooth operation and management of the following key areas:• Postpaid Billing and Provisioning System.• Effecting development and implementation of business campaigns.• SIM card number management.• Data billing including internet and blackberry subscription.• Know Your Customer (KYC) system that manages SIM card registration and unbarring.• MIS support and business intelligence platforms.• CRM, LMS and CLM systems that manages customer care and retention, rewards loyalty program, and business campaign deployment respectively.

Lusaka, Zambia

Responsibilities: • Ensure availability of historical and current data on databases for Reporting purposes.• Monitor and mentor team members.• Track all MIS related reports both standard and Ad hoc requests and provide an update report to business on a daily basis.• Ensure constant and concise Call Data Record (CDR) analysis and verification exercises. • Ensuring Correct and timely generation of revenue and traffic reports through capacity building.

Lusaka Zambia, Airtel Zambia

Responsibilities: Provide support for all information and data requirements and management of scripts within the business support department under IT division• Contribute to information systems testing plans and procedures.• Perform data analysis, covering all call scenarios and trends to prevent revenue leakage.• Perform data processing, programming, analysis and/or administration.• Liaise with users and provide technical consultancy across the organization relating to data and information requirements at all levels.• Resolves SQL optimization problems and coordinates information system engineering priorities.• Maintains appropriate documentation of changes.

Lusaka, Zambia

Responsibilities: • Correct and timely generation of revenue and traffic reports;• Carry out daily operation and maintenance procedures (Time gap analysis, Query resolution etc.).• Developing and implementing automated reports to replace manual standard reports.• Periodically reviewing PL/SQL shell programs to ensure consistency and effectiveness.• Timely and accurate update of system KPIs and check lists.

Master’S Degree, Information Systems Management

The following are the core subjects studied: 1. Data warehousing 2. Strategic I.T for E-business 3. I.T Audit and Security 4. Outsourcing.

Bachelor’S Degree, Computer Science

High School, High School/Secondary Certificate, Grade 12 School Certificate