● Bartender: Prepared and served beverages to customers efficiently, ensuring compliance with safety regulations and customer satisfaction. ● Server: Delivered high-quality food and beverage service at various events, managing customer orders, and handling inquiries. ● Cook: Prepared and cooked meals according to event requirements, maintaining high standards of food quality and hygiene. ● Supervisor: Oversaw event staff, ensuring all operations ran smoothly and efficiently. Trained and coordinated team members to deliver exceptional service. ● Square System Usage: Utilized Square system for processing payments, managing sales data, and handling customer transactions efficiently. ● Special Events Management: Coordinated and executed various special events in Miami-Dade and Broward, ensuring successful operations from start to finish. ● Community Outreach: Collaborated with Starbucks and Juan Valdez for numerous community events, such as: - First Responders: Organized events where products were sold or donated to first responders. - Beach Cleanups: Participated in community beach cleanups, providing refreshments and support. - Coffee with a Cop: Coordinated community outreach events, fostering positive relationships between the community and local police officers. - Other Community Events: Facilitated the provision of products for sale or donation in various community outreach programs.

● Led operations for 8 stores, improving efficiency by 15% through enhanced P&L tracking, implementing advanced inventory management systems, streamlining vendor relationships, and optimizing staffing and product performance. ● Successfully opened 3 stores in Miami and Broward, coordinating permitting, construction processes, and conducting thorough local market research, ensuring timely and budget-compliant launches. ● Strategized with realtors to provide detailed demographic reports, resulting in strategic investment decisions for locations in Miami-Dade, Broward, and Palm Beach counties, enhancing market entry success. ● Developed and implemented promotional materials tailored to the US business model, increasing local customer engagement by 10% through targeted marketing strategies. ● Increased profitability by 15% through advanced COGS control techniques, optimized inventory management processes, reducing waste, and improving product turnover rates by 20%.

● Led multiple teams across 4 stores (#13007 Lincoln and Pennsylvania, #8251 826 Lincoln Rd, #21216 Arthur Godfrey, and #8271 Ocean Drive), overseeing operations and conducting monthly performance check-ins, leading to a 25% improvement in overall team efficiency.● Executed a strategic initiative that boosted district-wide Customer Experience scores by 50%, reaching an unprecedented high through targeted training and process improvements. ● Received Manager of the Quarter award for outstanding leadership and operational excellence. ● Successfully developed talent, promoting 2 new store managers, through comprehensive training and mentorship programs. ● Led a Customer Experience project for the district, increasing scores by 60 points through customer feedback analysis and service improvement strategies. ● Completed the Store Manager Advanced Development program and supported the area by leading and advising on effective leadership skills, resulting in a 30% increase in management effectiveness.

● Led store #8557 at 416 Lincoln Rd, managing daily operations, staff, and customer service excellence. ● Increased store revenue by 20% year-over-year through innovative sales strategies and exceptional customer service. ● Increased Customer Experience scores by 50% to an all-time high of 65% by implementing customer-focused initiatives and staff training programs. ● Achieved a 98% on QASA audits for food safety, maintaining high standards of cleanliness and compliance.

● Led store #8251 at Lincoln and Meridian, a 24-hour $3 million per year location, overseeing all aspects of store management and operations. ● Improved store status by 25% by implementing process improvements and identifying performance gaps through regular performance reviews and staff training. ● Strengthened workflow productivity by 30% by hiring, managing, and developing top talent, ensuring efficient operations and high employee satisfaction.

● Led store #8543 at 10th Street and West Ave, managing all operational aspects and achieving high performance standards. ● Improved store status by 20% by implementing process improvements and identifying performance gaps through continuous monitoring and feedback.● Implemented succession planning by training and developing 3 hourly partners into salaried leadership positions, ensuring leadership continuity and growth. ● Received Manager of the Quarter award for excellence in operations, recognizing outstanding performance and leadership. ● Received a Bravo award for excellence on QASA standards by achieving a 98% on an audit, maintaining exceptional food safety and quality standards.