Chi Lieu Email & Phone Number

Los Angeles, Ca, Us

• Responsible for leading testing for multiple large-scale projects/programs.• Lead and coached large-scale offshore software QA resources, leveraging manual QA principles/practices and high levels of security, reliability, and performance to deliver test deliverables.• Advised and directed offshore QA resources in automated test tools and improvements to their automation test process.• Develop test methodology and plan for test implementation for the organization.• Coach and manage offshore QA teams for all phases of testing: Test analysis, test planning, test case development, test execution and reporting.• Introduce test methodology to reduce weekend release testing timeline.• Develop and drove the test methodology and execution for the large-scale internal and vendor projects.

Los Angeles Metropolitan Area

At Sony, I oversaw the QA process for the distribution system that enables Sony to sell rights and licensing to clients around the world. ▪ Implemented an Elegant QA process that provides metrics and support for a every evolving codebase. ▪ Provided direction to QA Leads for test strategies and test planning. ▪ Worked and collaborated with tech leads and senior management to develop strategies for frequent agile deployments.▪ Worked with cross functional teams to ensure steady releases and cater to their business obstacles (e.g year end processing)▪ Providing estimates for resource utilisation throughout the project▪ Management and delivery of new large functional releases as well as weekly releases and hotfixes.▪ Management of onshore and offshore teams▪ Identify potential test issues and developing corrective action plans▪ Coaching, appraising and mentoring staff▪ Collaborated with Automation test team on their implementation of Selenium Web Driver test automation on the RPM system.

Sydney, Australia

A constituent of the test team that was responsible for the System Testing of Transport's new web-based project management system.Responsibilities included:• Technical testing on complex Web Based Application• Analysis of requirements and technical specification• Creation of test cases and traceability back to requirements• Execution of test cases within a given timeframe• Creation and subsequent management of defects and retesting• Ability to bring experience and ideas to enhance existing testing capability

TEST LEAD A Constituent of Zurich’s Mainframe test team that was responsible for the System testing of Zurich’s financial products. Working as a test lead, I was responsible for the quality assurance of Zurich’s Life Insurance system across its many platforms ranging from mainframe to web interfaces. I was also responsible for the development and execution of Zurich’s automated testing. Responsibilities include:• Coordinating test effort for a variety of projects.• Coordination of UAT with Business Stakeholders• Resolution of test environment issues• Produce Test Strategy• Produce Test Summary Reports• Test progress reporting• Test analysis• Website verification• Zurich iphone App testing• SQL query creation for test data creation and results verification• Defect/issue management• Automated Web Testing with Selenium Web Driver • Automated testing with QTP• Test preparation and execution• Mentoring of new test team staff • Review Test Strategy• Review Test cases• Implementation report for stakeholders• Post Implementation verificationKey Achievements• Implemented business critical process for the Unit Pricing End of Financial Year process ensuring it was ‘fit for purpose’ for strategic growth.• Improved the customer experience for over 2000 people by ensuring the customer facing Life Insurance interface (MyZurich) was quality assured and implemented 2 months before the scheduled delivery date.• Ensure functionality was fit for purpose by coordinating and maintaining stakeholders engagement in UAT tasks.• Mitigated risk by the implementation of key process improvement initiatives through consultation with key stakeholders in line with business strategy.

Constituent of the ING eBusiness team, that was responsible for the System Testing of ING’s eBusiness solutions. Responsible for leading a small team of test analyst verifying the ING’s e-business systems. Responsibilities include:• Provide Test Estimates• Produce Test Strategy• Produce Test Summary Reports• Preparation and Executing System testing• Coordinating the testing effort• SQL query creation for test data creation and results verification• Proactively securing system resources for the test environment • Defect/issue managementKey Achievements• Quality assured business critical reports for key business stakeholders to enable strategic changes to the business. • Collaborated in developing and testing document workflow process to significantly improve efficiency of ING document processing procedure.

TEST ANALYSTAs a consultant of Planit Test Management Solutions, I worked with many test teams and businesses in banking, education and telecommunication. Responsibilities included:• Preparation and Executing User Acceptance testing• Preparation and Executing System testing• Performing Regression Testing• Preparation and Execution of System Integration Testing• Preparation and Execution of Web Testing• User Documentation Review• Defect Management• Development of SQL queries• Automated Load Testing –Scripting in Loadrunner• Running of Load Scenarios• Performance Analysis and DiagnosticsKey Achievements• Improved the customer experience for Commonwealth Bank’s large Mortgage customer base, by ensuring the customer facing Home Loan system (Commsee) was quality assured for a variety of project and improved efficiency in workflow and stamp duty calculation.• Improved the customer experience for SEEKLearning’s large customer base by ensuring the customer-facing interface was quality assured within the 3 week period from planning to implementation. • Improved the customer experience for Commonwealth Bank’s large Internet banking customer base, by ensuring the customer-facing interface (Netbank) was quality assured for a variety of project and improved efficiency in workflow and stamp duty calculation.